Professional Sales and Service Manager

vor 4 Wochen

Wien, Österreich Raiffeisen Bank International Vollzeit

**Professional Sales and Service Manager (f/m/x)**:

- The purpose of the RBI’s Corporate Customers Division is to enable the Bank’s mission through establishing a successful management of the Corporate Customer business by creating long lasting, sustainable and profitable customer relationships, by providing a sparring partner approach with a thorough industry expertise and by providing best practice banking services throughout the entire RBI Group and value chain.
- The Professional Sales and Service Manager is familiar with the work-flow process in RBI Group and subsidiaries, handles customer requests and daily business requests independently and acts as the well-accepted first contact person for customers.- #full-time (38.5 h/week) _
- #office based in Vienna (1030) _
- #homeoffice possible**Your main objectives**
- Supporting Corporate Customers in daily business issues and solving problems arising during the ongoing customer relationship
- Managing own customer relations and direct contact with the customer
- Arranging customer onboardings and account openings in accordance with AML/Compliance (BCF) and WAG/MIFID requirements
- Identifying exceptional situations on customer accounts and reacting proactively, while aligning with Relationship Managers and Industry Leads/Department Heads
- Close cooperation with internal Matrix Partners (RSC, CDS, Cash Management, Treasury, Compliance, Legal, LC/Guarantees Department)
- First point of contact for Data Management and Data Quality Assurance
- Project support and SPOC/ambassador responsibilities
- Training and mentoring of Sales and Service Managers, Trainees, Interns

**Your skills**
- Profound business education (HAK, HLW) or studies in Economics or related courses
- At least 2-3 years working experience in a sales position, relationship department or comparable position
- Customer service & solution orientation
- Understanding of complex structures and products and ability to simplify/translate these
- Fluent in German and English; any other language is highly appreciated
- Knowledge of MS-Office
- Stress resistant and proactive personality
- Excellent organizational skills

**What we offer**
- Flexible working hours and home office options to find a good work-life balance within your team
- Meaningful career opportunities to develop professionally and personally
- Learning as part of our DNA and culture
- Salary account and credit card free of charge
- Family-friendly benefits, such as family and child allowances, company kindergarten, part-time arrangements and much more
- Easy travel with a paid job ticket or subsidy of annual ticket for public transportation
- Healthy, tasty, and subsidized canteen
- Staying fit with diverse sports offerings and being inspired by cultural events
- Saving in daily life with vouchers and discounts
- A competitive salary starting at EUR 38.000;
- gross pa including overtime
- You’d like to know what else we offer to our colleagues? Watch the _
- video _
- and have a look at some of our _
- benefits _
- on our careers page. _

We are a leading bank in Austria and Central and Eastern Europe - what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior experience for our customers.

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