Co-team Lead Customer Support
vor 3 Wochen
**About Us**
We are a young and motivated team of 60+ people, working to revolutionize the world of airsoft sports from the middle of Vienna. Novritsch is developing outstanding products, working with manufacturers and suppliers worldwide, selling to over 80 countries, and operating internationally.
**Description**
Our Customer Support team (13 team members) consists of General and Technical Support teams and is currently led by one team lead. Providing excellent customer service is a key success factor and we are currently looking for a person to support our existing team lead with:
- Supervision of part of the Customer Support Team at Novritsch
- Contributing to a professional, friendly, fun, and positive office culture
- Organization and motivation of the team members in their day-to-day work
- Ongoing exchange and active communication on updates with the customer support team lead
- Supervision of the whole team in collaboration with the existing team-lead when needed
- Quality Assurance
- Hiring and training of new team members
Additionaly:
- Assisting in implementing interesting projects: f.e. chat, phone support
- Creating reports for the management
- Suggesting new procedures and processes to improve customer support
- Setting and enforcing team policies and procedures
- Resolving escalated customer issues
- Building out and expanding the existing knowledge database
**Requirements**:
- Professional in German and English (both at least B2), company language is English
- 1+ years of experience in team lead/supervisor function in customer support or service-centered job
- High level of leadership and self-motivation
- Independent working
- High flexibility and commitment as well as strong social skills
- Strong customer
- and solution-oriented
- Problem-solving ability & structured working
- Interest in airsoft or learning about it
- Knowledge of tools such Zendesk, Asana, Notion
- Ability to work at least 30 hours/week (from Monday to Friday, flexible in the schedule)
**Company Offers**
- A modern office in the heart of Vienna (7th district)
- A company that understands how to work efficiently and has fun while doing so
- Young, goal-oriented team: strong teamwork and friendly environment
- A low-hierarchy organization with a focus on feedback and improvement
- International and dynamic environment
- Flexible working hours & hybrid working: we offer home office and are happy to find suitable solutions
- Fast-growing and stable organization
- Company lunch program as well as different free food options in the office
- Team activities such as Minigolf or Lasertag
- Dog-friendly office
- Bigger company activities for all employees
In addition, you can expect a gross monthly salary of at least EUR 2.800,00 for 38,5 hours/week. Any additional overpayment depends on professional experience and qualifications.
-
Co-team Lead Customer Support
Vor 6 Tagen
Wien, Wien, Österreich Novritsch Trading VollzeitAbout UsWe are a young and motivated team of 60+ people, working to revolutionize the world of airsoft sports from the middle of Vienna. Novritsch is developing outstanding products, working with manufacturers and suppliers worldwide, selling to over 80 countries, and operating internationally.DescriptionOur Customer Support team (13 team members) consists...
-
Customer Care Team Lead
Vor 6 Tagen
Wien, Wien, Österreich Bitpanda Pro VollzeitWe are #hiring Bitpanda Pro is looking for a Customer Care Team Lead & Enablement in Vienna to join our growing team. This will be leading the set-up of our customer care function, including team and customer care enablement technology.What you'll do Hire, grow and lead the customer care team to support Bitpanda Pro's users Lead in the setup of customer care...
-
Hollister Co.
Vor 6 Tagen
Wien, Wien, Österreich Hollister Co. Stores VollzeitStellenbeschreibungDer JobAls Brand Rep Lead zeigst du dich sehr engagiert. Du ermöglichst dem Kunden ein großartiges Einkaufserlebnis, indem du die Anforderungen der Kunden erkennst und erfüllst. Du bist kontaktfreudig, stilvoll und hilfsbereit. Du zeigst ein starkes Verantwortungsbewusstsein für die Atmosphäre im Store, indem du stets aufgeschlossen...
-
Lead Customer Support
Vor 6 Tagen
Wien, Wien, Österreich Ticket Gretchen GmbH & Graf Moser Management GmbH VollzeitWir unterstützen Kulturinstitutionen dabei, Kunst und Kultur einfacher zugänglich zu machen und neues Publikum zu erreichen.**Lead Customer Support und Content Management (m/w/d)****mit Interesse an Kunst und Kultur, idealerweise auf Vollzeitbasis (38,5h), ab sofort**Als Lead Customer Support & Content Manager:in sorgst du dafür, dass die Inhalte unserer...
-
Hollister Co.
Vor 6 Tagen
Wien, Wien, Österreich Hollister Co. Stores VollzeitUnternehmensbeschreibung**Das Unternehmen**Abercrombie & Fitch Co. (NYSE: ANF) ist ein weltweit führendes Einzelhandelsunternehmen für Bekleidung und Accessoires für Männer, Frauen und Kinder mit 5 renommierten Marken. Die Kultmarke _Abercrombie & Fitch_ wurde 1892 mit dem Ziel gegründet jeden Tag das Gefühl zu vermitteln, als stehe ein langes...
-
Wien, Österreich ActiLingua Academy - Language Studies GmbH & CO KG Vollzeit Kundenberatung und Kundenbetreuung im Customer Support Team 38,5 Stunden pro Woche Sind Sie auf der Suche nach: Einer erfüllenden Aufgabe, bei der Sie Ihre organisatorischen Talente und Ihre Leidenschaft für Kundenservice voll einbringen können? Einer herausfordernden und dynamischen Position an einer international renommierten Sprachschule? Einem...
-
Wien, Österreich ActiLingua Academy - Language Studies GmbH & CO KG Vollzeit Kundenberatung und Kundenbetreuung im Customer Support Team 38,5 Stunden pro Woche Sind Sie auf der Suche nach: Einer erfüllenden Aufgabe, bei der Sie Ihre organisatorischen Talente und Ihre Leidenschaft für Kundenservice voll einbringen können? Einer herausfordernden und dynamischen Position an einer international renommierten Sprachschule? Einem...
-
Customer Support Team Assistant
Vor 6 Tagen
Wien, Wien, Österreich United Nations VollzeitThis position is located in the Customer Support Team (CS), Information Technology Service (ITS), Division for Management, UNOV-UNODC. The incumbent will work under the direct supervision of the Team Leader, Customer Support Team and overall supervision of Chief, ITS.Responsibilities:The Customer Support Team Assistant will be responsible for the following...
-
Hollister Co.
vor 2 Monaten
Wien, Österreich Hollister Co. Stores VollzeitUnternehmensbeschreibung **Das Unternehmen** Abercrombie & Fitch Co. (NYSE: ANF) ist ein weltweit führendes Einzelhandelsunternehmen für Bekleidung und Accessoires für Männer, Frauen und Kinder mit 5 renommierten Marken. Die Kultmarke _Abercrombie & Fitch_ wurde 1892 mit dem Ziel gegründet jeden Tag das Gefühl zu vermitteln, als stehe ein langes...
-
1050 Wien, Österreich ActiLingua Academy - Language Studies GmbH & CO KG VollzeitKundenberatung und Kundenbetreuung im Customer Support Team38,5 Stunden pro WocheSind Sie auf der Suche nach: Einer erfüllenden Aufgabe, bei der Sie Ihre organisatorischen Talente und Ihre Leidenschaft für Kundenservice voll einbringen können? Einer herausfordernden und dynamischen Position an einer international ...
-
Group Accounting Team Lead
Vor 5 Tagen
Wien, Österreich DO & CO VollzeitUnternehmensbeschreibung Als globales Kraftpaket im Gastgewerbe und in der Luftfahrtindustrie ist DO & CO eines der aufregendsten und angesehensten Unternehmen der Welt. Mit seiner unvergleichlichen Opulenz und seinem Prestige bietet DO & CO aufregende Möglichkeiten, in unserem Hauptsitz in den Bereichen Finanzen, IT, Logistik, Beschaffung, Grafikdesign,...
-
Customer Support Team Assistant
vor 4 Wochen
Wien, Österreich United Nations VollzeitThis position is located in the Customer Support Team (CS), Information Technology Service (ITS), Division for Management, UNOV-UNODC. The incumbent will work under the direct supervision of the Team Leader, Customer Support Team and overall supervision of Chief, ITS. **Responsibilities**: The Customer Support Team Assistant will be responsible for the...
-
Customer Support Team Assistant
Vor 5 Tagen
Wien, Österreich United Nations VollzeitThis position is located in the Customer Support Team (CS), Information Technology Service (ITS), Division for Management, UNOV-UNODC. The incumbent will work under the direct supervision of the Team Leader, Customer Support Team and overall supervision of Chief, ITS. **Responsibilities**: The Customer Support Team Assistant will be responsible for the...
-
Group Accounting Team Lead
vor 3 Wochen
Wien, Österreich DO & CO VollzeitCompany Description As a global powerhouse in the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. With unparalleled opulence and prestige, DO & CO provides thrilling chances to work at our headquarters in Finance, IT, Logistics, Procurements, Graphic Design, HR and much more. With our global...
-
Account Receivable Team Lead
vor 1 Woche
Wien, Österreich DO & CO VollzeitCompany Description As a global powerhouse in the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. With unparalleled opulence and prestige, DO & CO provides thrilling chances to work at our headquarters in Finance, IT, Logistics, Procurements, Graphic Design, HR and much more. With our global...
-
Global Coe Transport Manager
vor 3 Wochen
Wien, Österreich DO & CO VollzeitCompany Description As a global powerhouse in the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. With unparalleled opulence and prestige, DO & CO provides thrilling chances to work at our headquarters in Finance, IT, Logistics, Procurements, Graphic Design, HR and much more. With our global...
-
Team Lead Customer Care
vor 4 Wochen
Wien, Österreich EasyPark Group VollzeitAre you an empathic person that has previous experience in leading and managing teams? Do you have a structured way of working and a hands on approach to problem solving? Do you feel comfortable in an international setup, enjoy collaborating with colleagues from various countries and continuously improving the service for our users? Then you have come to...
-
Team Lead Customer Care
Vor 6 Tagen
Wien, Wien, Österreich EasyPark Group VollzeitAre you an empathic person that has previous experience in leading and managing teams? Do you have a structured way of working and a hands on approach to problem solving? Do you feel comfortable in an international setup, enjoy collaborating with colleagues from various countries and continuously improving the service for our users?Then you have come to the...
-
Customer Success Team Lead
Vor 6 Tagen
Wien, Wien, Österreich WISEBITS VollzeitExperience: from 3 yearsWork format: remote, full-timeWisebits is an international IT company, a true industry trendsetter. Our project is a high-load product, a monthly service of more than a billion user visits, the TOP-50 traffic platform in the world, and the TOP-3 websites in our field.We are building the future of live entertainment. We believe that by...
-
End User Support Team Lead
Vor 6 Tagen
Wien, Wien, Österreich Sportradar VollzeitCompany DescriptionWe're the world's leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.PROFESSIONAL PROFILEDynamic and results-oriented...
