Customer Support Team Assistant

Vor 7 Tagen

Wien, Österreich United Nations Vollzeit

This position is located in the Customer Support Team (CS), Information Technology Service (ITS), Division for Management, UNOV-UNODC. The incumbent will work under the direct supervision of the Team Leader, Customer Support Team and overall supervision of Chief, ITS.

**Responsibilities**:
The Customer Support Team Assistant will be responsible for the following specific duties:

- Respond to moderately complex requests and inquiries by providing basic technical guidance remotely to enable callers to solve problems. As necessary, dispatch unresolved enquiries to ITS colleagues for handling.
- Assist in the preparation of presentation materials using appropriate technology/software.
- Maintain calendar/schedules for ongoing projects; monitor changes and communicate relevant information to appropriate staff inside and outside the immediate work unit.
- Assist in providing software and office equipment support.
- Perform data entry and extraction functions.
- Review, record, distribute and/or process mail and other documents; follow-up on impending actions.
- Update and maintain large distribution lists; monitor, prepare and distribute various materials, reports, where possible using electronic formats; handle arrangement for printing and translation as necessary; coordinate shipment arrangements, courier services, etc.
- Check the call log regularly to follow up on further action taken until satisfactory resolution of each case, bringing to the attention of responsible colleagues any upstanding situations within the established time frame; Communicate and record, review relevant information to appropriate staff inside the work unit.
- Handle incoming long distance and local calls, connecting them to the appropriate Staff/Unit.
- Assist with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
- Assist with visualizations and updating information material such as web pages or brochures.
- Coordinate, book and backstop AUDIO CONFERENCES through the Austrian Telekom or other providers, and/or coordinate through an audio conference bridge.
- Assist the Customer Support Team in various other related tasks as required.
- Carry out other related duties as assigned by the Chief, ITS, and the Team Leader, Customer Support Team.
- Perform other work-related duties, as required.

Competencies

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education
High school diploma or equivalent is required. A recognized first-level university degree (Bachelor degree or equivalent) may be accepted in lieu of two years of required work experience.

Job - Specific Qualification
Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

Work Experience
A minimum of 3 years (or 1 year in combination with a first-level university degree (Bachelor degree or equivalent)) of work experience in administrative and office support functions preferably in a large organization is required.

Experience in general office automation software, local area networks and Lotus Notes functionality is required.

Experience within the UN Secretariat, UN Common System or other international organization is desirable.

Experience in data analytics or related area is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For this position, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Special Notice

While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this pos

  • Customer Support Team Assistant

    vor 1 Woche

    Wien, Wien, Österreich United Nations Vollzeit

    This position is located in the Customer Support Team (CS), Information Technology Service (ITS), Division for Management, UNOV-UNODC. The incumbent will work under the direct supervision of the Team Leader, Customer Support Team and overall supervision of Chief, ITS.Responsibilities:The Customer Support Team Assistant will be responsible for the following...

  • Customer Support Team Assistant

    vor 4 Wochen

    Wien, Österreich United Nations Vollzeit

    This position is located in the Customer Support Team (CS), Information Technology Service (ITS), Division for Management, UNOV-UNODC. The incumbent will work under the direct supervision of the Team Leader, Customer Support Team and overall supervision of Chief, ITS. **Responsibilities**: The Customer Support Team Assistant will be responsible for the...

  • Co-team Lead Customer Support

    vor 1 Woche

    Wien, Wien, Österreich Novritsch Trading Vollzeit

    About UsWe are a young and motivated team of 60+ people, working to revolutionize the world of airsoft sports from the middle of Vienna. Novritsch is developing outstanding products, working with manufacturers and suppliers worldwide, selling to over 80 countries, and operating internationally.DescriptionOur Customer Support team (13 team members) consists...

  • Coordinator Customer Support Dx Austria

    vor 2 Wochen

    Wien, Österreich Beckman Coulter Diagnostics Vollzeit

    At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again...

  • Team Assistant

    vor 2 Wochen

    Wien, Österreich globe personal services GmbH Vollzeit

    Unser Auftraggeber ist ein familiengeführtes Pharmaunternehmen mit Hauptsitz in Deutschland. Mit rund 50.000 Mitarbeiter/innen weltweit leistet das Unternehmen einen wichtigen Beitrag zur nachhaltigen Versorgungssicherheit mit Arzneimitteln. Am Standort Wien, der zu den wichtigsten innerhalb des Konzerns gehört, befindet sich das Zentrum für...

  • Customer Service Assistant

    vor 3 Wochen

    Wien, Österreich Marriot Partners Staffing Vollzeit

    POSITION: Online tourism Assistant /Customer Service Assistant **Responsibilities**: Promote travel packages Giving reviews of travel packages Improve sales of travel packages **Benefits**: Competitive salary ranging from 150-250€ per day Flexible working hours, requiring only 4-5 hours per day No prior experience required as we provide one-on-one...

  • Customer Support Manager

    vor 1 Woche

    Wien . Bezirk (Landstraße), W, Österreich ProSiebenSat.1 PULS 4 Vollzeit

    **Customer Support Manager / Operations Assistant (m/w/d)****25 Wochenstunden, Dienstort Wien sowie Remote**Du bist direkter Ansprechpartner für Nutzer unserer marktguru App und beantwortest alle Fragen und Anregungen selbständig, professionell und mit viel Empathie und sorgst dafür, dass unsere User ein erstklassiges Kundenerlebnis haben. Die...

  • Team Assistant

    vor 1 Woche

    Wien, Wien, Österreich United Nations Vollzeit

    This position is located in the Independent Evaluation Section (IES), Office of the Executive Director (OED), United Nations Office on Drugs and Crime (UNODC). The incumbent will work under the direct supervision of the Evaluation and Research Assistant and overall guidance by the Deputy Chief and the Chief of the Section.Responsibilities:Within assigned...

  • Customer Service Assistant

    vor 1 Woche

    Wien, Wien, Österreich Marriot Partners Staffing Vollzeit

    POSITION:Online tourism Assistant /Customer Service AssistantResponsibilities:Promote travel packagesGiving reviews of travel packagesImprove sales of travel packagesBenefits:Competitive salary ranging from € per dayFlexible working hours, requiring only 4-5 hours per dayNo prior experience required as we provide one-on-one online trainingOpportunity to...

  • Team Assistant

    vor 1 Woche

    Wien, Wien, Österreich CBRE Vollzeit

    Posted- 10-May-2023- Service line- Advisory Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Vienna - Wien - Austria- Sie sind Teamplayer:in, Organisation sowie Support eines dynamischen Teams sind genau das Ihre? Dann bewerben Sie sich jetzt als Team Assistant (m/w/d) in unserem Advisory & Transaction Team.CBRE ist der weltweit...

  • Team Assistant

    vor 2 Wochen

    Wien, Österreich IFC Systems Corporation Vollzeit

    **Team Assistant** **Job #**: - req25175**Organization**: - IFC**Sector**: - Administration/Office Support**Grade**: - GB**Term Duration**: - 3 years 0 months**Recruitment Type**: - Local Recruitment**Location**: - Vienna,Austria**Required Language(s)**: - English**Preferred Language(s)**: - German**Closing Date**: - 2/7/2024 (MM/DD/YYYY) at...

  • Customer Support Manager

    vor 4 Wochen

    Wien, Österreich Valsoft and Aspire Operating Group Vollzeit

    **Customer Support Manager - Hybrid - Vienna** **We are hiring at ASE Global for a Customer Support Manager to join our Customer Success team in Vienna!** We are looking for a detail-oriented Customer Support Manager to manage our support department and handle customer service interactions, reports, and repairs. The Customer Support Manager's...

  • Customer Support Manager

    vor 22 Stunden

    Wien, Österreich Valsoft and Aspire Operating Group Vollzeit

    **Customer Support Manager - Hybrid - Vienna** **We are hiring at ASE Global for a Customer Support Manager to join our Customer Success team in Vienna!** We are looking for a detail-oriented Customer Support Manager to manage our support department and handle customer service interactions, reports, and repairs. The Customer Support Manager's...

  • Online Support

    vor 2 Wochen

    Wien, Österreich regiocom SE Vollzeit

    Regiocom is looking for Online Support Assistant. Remote in Vienna. €23/hour. Tasks - Answer queries. - Resolve issues. - Improve service. - Log feedback. **Requirements**: - 1+ year in service. - Based in Austria. - Effective communicator. - Problem solving skills. **Benefits**: - €23/hour. - Flexible hours. - Remote role. - Career progression.

  • Team Assistant

    vor 1 Woche

    Wien, Österreich The United Nations Industrial Development Organization (UNIDO) Vollzeit

    Requisition ID**:3686** Grade**:G4** Country**:Austria** Duty Station**:Vienna** Category**:General Service/Admin. Support** Type of Job Posting**:Internal and External** Employment Type**:Staff-Full-time** Appointment Type**:Fixed Term - 100 series** Indicative Minimum Annual Salary**:48,527** **EUR** Application Deadline**:17-Apr-2024**, 11:59 PM...

  • Customer Support

    vor 1 Woche

    Wien, Wien, Österreich Rendity GmbH Vollzeit

    BEWIRB DICH JETZTCustomer Support, Back-Office und Team- Assistenz (m/w/d)- Wien, Österreich / Vollzeit- Gehalt: ab €30.000 brutto pro JahrBereit eine ganze Branche zu verändern? Dann bist du hier richtig Rendity bietet ein digitalesImmobilienportfolio an und bringt Immobilien-Investments ins 21. Jahrhundert.Als Unterstützung im Customer Support-Bereich...

  • Customer Support Manager

    vor 1 Woche

    Wien, Wien, Österreich Valsoft and Aspire Operating Group Vollzeit

    Customer Support Manager - Hybrid - ViennaWe are hiring at ASE Global for a Customer Support Manager to join our Customer Success team in ViennaWe are looking for a detail-oriented Customer Support Manager to manage our support department and handle customer service interactions, reports, and repairs. The Customer Support Manager's responsibilities include...

  • Customer Support Representative

    vor 1 Woche

    Wien, Wien, Österreich Prewave GmbH Vollzeit

    Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?At Prewave, we are dedicated to unlocking an unprecedented level of efficiency, transparency and resilience in the supply chain for our customers. We pioneer supply chain risk management with our AI-powered solutions, analysing traditional and social media in...

  • Customer Service Agent

    vor 1 Woche

    Wien, Wien, Österreich Customer Service Central Europe AUT Vollzeit

    About The RoleBring your customer-first attitude to Bwin, a part of Entain Group as a Customer Service representative. The energy and excitement of the live events and entertainment you'll engage with must be experienced to be fully appreciated. Play a crucial role at the world's leading sports betting and gaming company. Plunge into the heart of the action,...

  • Customer Success Assistant

    vor 2 Wochen

    Wien, Österreich Glacier Vollzeit

    GLACIER IS... ...an early-stage climate start-up from Austria with the vision to bring Climate Action into the DNA of every company. Founded in 2020, we have made it our mission to empower & educate companies and their employees to take impactful climate action. In different formats, such as the Glacier Climate Academy and our annual Glacier Climate Week,...