Customer Success Assistant

vor 2 Wochen

Wien, Österreich Glacier Vollzeit

GLACIER IS...

...an early-stage climate start-up from Austria with the vision to bring Climate Action into the DNA of every company. Founded in 2020, we have made it our mission to empower & educate companies and their employees to take impactful climate action. In different formats, such as the Glacier Climate Academy and our annual Glacier Climate Week, we make climate action tangible and understandable, enabling companies to create real impact. For this, we partner with more than 200 companies such as Microsoft, Verbund, ÖBB, UniCredit Bank Austria, A1 Telekom Austria, Strabag and many more.

Tasks

THE POSITION

Join us as a Customer Success Assistant, where you'll work closely with corporate clients to master their ESG transformation and achieve sustainability goals. In this role, you'll be the driving force behind our clients' success, helping them navigate their journey with our products and services. Your main goal will be to understand their needs and challenges, and proactively provide solutions and support to help them achieve their goals.

YOUR KEY RESPONSIBILITIES
- Manage a portfolio of 200 corporate clients for their ESG transformation.
- Plan and develop strategic partnerships to drive clients' sustainability goals.
- Build strong relationships with clients and key stakeholders in the sustainability field.
- Coordinate and lead client meetings to gain valuable insights.
- Analyze customer feedback to enhance the overall customer experience.
- Improve onboarding and customer journey processes.
- Handle and resolve customer requests and complaints promptly.
- Collaborate with the product team to support product development.

**Requirements**:
YOUR PROFILE
- A bachelor's degree in business administration, marketing, or a related field
- Proven experience in a customer-facing role, preferably in customer success, account management or client relations
- Exceptional ability to communicate and foster positive business relationships
- Excellent language skills in German and English
- Strong Accountability and personal organization skills
- Strategic business thinking to identify new business opportunities
- Ability to create proposal for partnerships based on customer needs
- The ability to thrive in a dynamic, fast-paced environment, juggling responsibilities like a true multitasking superhero.

**Benefits**:
WHY YOU SHOULD JOIN US...
- Become part of a highly mission-driven team and spend your time making a positive impact
- Gain an exclusive access to an impeccable business network of corporate clients and stakeholders
- Play a decisive role in shaping Glacier in the future, including taking on further responsibilities
- Flat hierarchies with extensive autonomy, responsibility and ownership from day 1
- Flexible working hours and home office/remote work
- Steep learning curve with frequent two-way feedback sessions with founders and management
- Regular team off-sites (2-3 per year) and voluntary team activities (e.g. mountaineering weekends)
- Free annual public transport ticket
- Annual budget for personal and professional development (trainings, coachings, etc.)
- In-house climate education and the option to participate in our very own Climate Academy

  • Customer Success Manager

    vor 2 Wochen

    Wien, Österreich Dynatrace Vollzeit

    **Company Description**: Do you have a **customer first mindset**? Do you thrive on change? You want to help us** **to continuously improve our **service quality **and **customer experience**? Then join our DynatraceOne team Customer Success Team! :) Who we are**:Dynatrace is a leading software product company** founded in Linz, Austria with more than 2,200...

  • Customer Success Manager

    vor 3 Wochen

    Wien, Österreich Jumio Vollzeit

    **Role Purpose**: Customer Success is vital to Jumio's long term success. We must understand and proactively enable our customers to be successful utilizing Jumio's software. This role includes ownership of Customer Success activities (onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.) with the...

  • Head of Customer Success

    vor 3 Wochen

    Wien, Österreich PriceHubble Vollzeit

    PriceHubble is a PropTech company, set to radically improve the understanding and transparency of real estate markets based on data-driven insights. We aggregate and analyse a wide variety of data, run big data analytics and use state-of-the-art machine learning to generate stable and reliable valuations and predictive analytics for the real estate market....

  • Praktikum Customer Success

    vor 3 Wochen

    Wien, Wien, Österreich mjuks Vollzeit

    Werkstudent:in Customer Success & Business Development Start-Up (m/w/d)Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Operations und/oder Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...

  • Werkstudent:in Customer Success

    vor 3 Wochen

    Wien, Wien, Österreich mjuks Vollzeit

    Werkstudent:in Customer Success & Business Development Start-Up (m/w/d)Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Customer Success & Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...

  • Head of Customer Success

    vor 3 Wochen

    Wien, Österreich Canonical - Jobs Vollzeit

    **Help our customers elevate their open source practice and success**: It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for for a Global Head of Customer Success to...

  • Customer Success Manager

    vor 4 Wochen

    Wien, Wien, Österreich Iterate Match GmbH Vollzeit

    Customer Success Manager (w/m/d) Jetzt bewerben Customer Success Manager (w/m/d) Sie haben ein ausgesprochen gutes Gespur fur vertriebliche Prozesse und genießen es, das Bedurfnis Ihrer Kunden zu entdecken und entsprechende Schritte zur Erfullung in die Wege zu leiten. Sie schauen auch gerne uber den Tellerrand und es gelingt Ihnen rasch,...

  • Senior Customer Success Manager

    vor 2 Wochen

    Wien, Österreich Splunk Vollzeit

    The Splunk **Senior** **Customer Success Manager (CSM)** takes a pivotal role with our customers and is the beating heart of our company’s #1 priority - Customer Success. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demands. CSMs are...

  • Customer Success Partner

    vor 2 Wochen

    Wien, Österreich CAE Inc. Vollzeit

    **Role and Responsibilities** CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers. **Here are few reasons why folks love working at CAE!**: - Meaningful work that drives professional...

  • Customer Success Manager

    vor 3 Wochen

    Wien, Wien, Österreich Iterate Match GmbH Vollzeit

    Customer Success Manager (w/m/d)Jetzt bewerbenCustomer Success Manager (w/m/d)Sie haben ein ausgesprochen gutes Gespür für vertriebliche Prozesse und genießen es, das Bedürfnis Ihrer Kunden zu entdecken und entsprechende Schritte zur Erfüllung in die Wege zu leiten. Sie schauen auch gerne über den Tellerrand und es gelingt Ihnen rasch, belastbare...

  • Customer Success

    vor 3 Wochen

    Wien, Wien, Österreich Mobiles Training Vollzeit

    Wer sich keine Zeit für Bewegung nimmt, wird sich bald viel Zeit für seine Krankheiten nehmen müssensind ein kleines Team mit großen Plänenbefinden uns in zentraler Lage im Herzen Wiensarbeiten gemeinsam für mehr Gesundheit und Bewegung am Arbeitsplatzleben einen offenen, wertschätzenden und respektvollen Umganglegen großen Wert auf Zusammenhaltsind...

  • Customer Success Manager

    vor 3 Wochen

    Wien, Wien, Österreich at Vollzeit

    Account & Relationship Management (Sales)Full timeThis role is open to applicants located in Canberra (Remotely), Brisbane (Hybrid), Sydney (Hybrid) and Melbourne (Hybrid).Are you passionate about building strong relationships and delivering exceptional client outcomes? Do you thrive in dynamic, high-stakes environments where collaboration and innovation...

  • Werkstudent:in Customer Success

    vor 3 Wochen

    Wien, Österreich mjuks Vollzeit

    **Werkstudent**: in Customer Success & Business Development Start-Up (m/w/d) Bist du am Ende deines Studiums und bereit für einen Kickstart deiner Karriere im Customer Success & Business Development? Strotzt du nur so vor Motivation und hast Lust, Lehrbücher endlich gegen die Praxis einzutauschen? Du hast keine Lust auf einen eintönigen 9-5 Alltag in...

  • Customer Success Team Lead

    Vor 2 Tagen

    Wien, Österreich Othis Vollzeit

    Einführung von Othis Der traditionelle Private Banking Kunde ändert sich - die neue Generation wünscht sich ein auf ihre Bedürfnisse zugeschnittenes, personalisiertes und digitales „Erlebnis Vermögensverwaltung“. Othis bietet eine Alternative zum traditionelle Private Banking und unsere Mission ist es, persönliche Vermögensverwaltung völlig neu...

  • Customer Success: Internship Opportunities

    vor 2 Wochen

    Wien, Österreich Microsoft Vollzeit

    Come build community, explore your passions and do your best work at Microsoft with thousands of University graduates from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead._ - At Microsoft, Interns work on real-world projects in collaboration with teams across the...

  • Customer Success Executive

    vor 3 Wochen

    Wien, Österreich Nuance Vollzeit

    POSITION DETAILS: - Develop and maintain relationships for assigned customer and or partner organizations that will result in high customer loyalty and grow the overall business relationship. - Create and maintain strategic account plans that define the current state, potential opportunity, milestones and identify key stakeholders across all Healthcare...

  • Senior Customer Success Analyst

    vor 2 Wochen

    Wien, Österreich GoStudent Vollzeit

    At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school! Headquartered in Vienna and founded in 2016, GoStudent is the leading, scale-up, venture-backed Edtech platform. With +591M€ raised from national and international investors we're growing at 20 percent MoM and aim for 5x-10x growth within our international...

  • (Senior) Customer Success Manager

    vor 3 Wochen

    Wien, Österreich GfK Vollzeit

    Country Austria Job Family Customer Success Management For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers...

  • Customer Success Manager

    vor 4 Wochen

    Wien, Wien, Österreich ANEXIA Internetdienstleistungs GmbH Vollzeit

    Wir bei Anexia übernehmen jeden Tag Verantwortung für alle Herausforderungen der digitalen Welt. Denn wir verstehen uns als die Digital Transformation Engine". Wie uns das gelingt? Ganz einfach. Wir sind eine Familie von Möglichmacher:innen und Neu-Denker:innen. Wir können, wir wollen und wir dürfen auch. Und das macht uns einzigartig Willst Du ein Teil...

  • Customer Success Manager

    vor 3 Wochen

    Wien, Wien, Österreich ANEXIA Internetdienstleistungs GmbH Vollzeit

    Wir bei Anexia übernehmen jeden Tag Verantwortung für alle Herausforderungen der digitalen Welt. Denn wir verstehen uns als die Digital Transformation Engine". Wie uns das gelingt? Ganz einfach. Wir sind eine Familie von Möglichmacher:innen und Neu-Denker:innen. Wir können, wir wollen und wir dürfen auch. Und das macht uns einzigartig Willst Du ein Teil...