Senior Customer Success Analyst
vor 3 Wochen
At GoStudent, we work passionately every day to fulfill our mission in building the #1 global school Headquartered in Vienna and founded in 2016, GoStudent is the leading, scale-up, venture-backed Edtech platform. With +591M€ raised from national and international investors we're growing at 20 percent MoM and aim for 5x-10x growth within our international markets in the next 12 months. Do those numbers excite you? Then take this opportunity to be bold and make your mark.
**What you'll do**:
- **Perform Research and Analysis**: Optimize our customer journey by extracting and analyzing various data such as customer satisfaction reports, surveys, complaint logs and transaction data.
- **Develop strategies**: Find techniques to enhance the Customer Success department's effectiveness and provide recommendations on ways to improve productivity and customer satisfaction levels
- **Teamwork**: You will be working cross-departmentally as well as closely with the VP of Customer Success and our management team, to implement new strategies and projects
- **Report and work directly** with our VP Customer Success
**Who you are**:
- Min. 3+ years of relevant professional experience in Customer Success, CRM and Data Analysis (preferably in a fast-growth company)
- High level of experience with Bi Tools such as Tableau as well as excellent knowledge of data mining.
- High level of experience with research practices
- Analytical & problem-solving mindset - you like to create structure & optimize processes
- You bring a hustler mentality; you get your hands dirty and do what it takes to bring results
- Working proficiency in English - German or any other language is a plus
**What we offer you**:
- An annual gross salary starting at €55,000, overpayment possible regarding qualifications
- An amazing and flexible startup atmosphere with highly motivated and open
- minded colleagues
- Flexible working hours and Home Office
- Opportunity to be creative and have direct impact on the product
- International surrounding with private courses to improve your language skills
Would you like to bring in your expertise and support GoStudent in achieving its goals even faster? With us, you'll be able to implement your bold ideas and build processes and structures that ensure our ongoing growth. Not only will your mentor support your personal development, you'll also lead a motivated and passionate team to unlock their full potential. If this sounds good to you - board the rocket, fast-track your career and revolutionize with us the world of tutoring
**Please update your CV/Resume in PDF format.**
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