Human Assisted Channels Transformation Lead

vor 3 Wochen

Wien, Österreich Raiffeisen Bank International Vollzeit

RBI’s Human Assisted Sales and Services team (HUMA) is leading the transformation of physical based sales and service to digital and remote dominated operation on group level retail business. We are managing the launch, adaptation, and boost of new ways of remote and digital customer interaction, offering proactively human assistance at the critical touchpoints for the highest customer experience.

Would you like to be part of this significant transformation across 12 markets? Are you ready to reinvent the role of human assistance in sales and services for the best interests of our customers, employees, and the organization? If you have a start-up mindset, enjoy working in a fast-paced environment and you feel that this role can bring the best out of you, this is your call. Join us on this journey as our new

**Human Assisted Channels Transformation Lead (w/m/d)**:
We are looking for a dynamic, result
- and detail-oriented professional, with an ownership mindset and high level of responsibility. Our new colleague will collaborate with a wide variety of stakeholders within the RBI Head Office as well as a large international community based in 12 European markets. In this role you will report to the Head of Human Assisted Sales & Services.
- #full-time (38.5 h/week) _
- #Office based in Vienna (1030) _
- #homeoffice / working from home possible _

**Your main objectives**
- Be responsible for the implementation of Remote Advisory based sales and service model in all retail customer segments in all RBI markets
- Manage the design, execution and continuous evolvement of future target operating model on group level for overall retail sales and distribution
- Coordinate and analyze the pilot phases of different stages of the transformation on 12 markets
- Participate in development and optimization of omnichannel relationship experience
- Coordinate and lead group level workshops
- Design and execute group level, wide scale assessment exercises
- Follow Industry practices, seek for new opportunities proactively
- Co-ordinate the creation of specific business documentations (Group guidance, management approval materials, etc.)

**Your skills**
- Experience in cross-functional and cross-country collaboration and business line management
- Significant experience in project management of complex magnitude
- Strong commercial background in retail financial services (min of 4 y)
- Analytical mindset, ability to verify decisions with numbers
- Innovative thinking with ability to drive transformation with customer centric and hands-on approach
- Strong communication and presentation skills
- Knowledge of technological platforms powering assisted sales is an advantage
- Knowledge of CX frameworks is an advantage
- Consulting background is an advantage

**What we offer**
- Flexible working hours and home office options to find a good work-life balance within your team
- Meaningful career opportunities to develop professionally and personally
- Learning as part of our DNA and culture
- Salary account and credit card free of charge
- Family-friendly benefits, such as family and child allowances, company kindergarten, part-time arrangements and much more
- Easy travel with a paid job ticket or subsidy of annual ticket for public transportation
- Healthy, tasty, and subsidized canteen
- Staying fit with diverse sports offerings and being inspired by cultural events
- Saving in daily life with vouchers and discounts
- A competitive salary starting at EUR 85.000 gross p.a. including overtime
- You’d like to know what else we offer to our colleagues? Watch the _
- video _
- and have a look at some of our _
- benefits _
- on our careers page.We are a leading bank in Austria and Central and Eastern Europe - what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Diversity and inclusion are essential components of our vision and mission and are reflected in our values: collaboration, proactivity, learning and responsibility. Our shared mission is to provide a superior experience for our customers.

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