Technical Support Representative

vor 5 Monaten

Wien, Österreich Barracuda Networks Inc. Vollzeit

**Location: Vienna & Innsbruck Office, Austria**

We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

**Envision yourself at Barracuda**

**What you’ll be working on**
- Interface with customers at a high volume to solve their issues.
- Document, escalate, and follow through with product bugs and/or issues
- Create, revise and publish internal and public-facing product solutions
- Develop your skills in network and security products through ongoing training

**What you bring to the role**
- Basic networking experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP
- A good understanding of IT Networking
- Security background is a plus
- ** Fluent German Speaking**:

- A customer-centric focus - you always aim to make the customer happy
- Strong troubleshooting/problem resolution skills

**What you’ll get from us**

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.

We offer competitive salaries and additional benefits based on your performance, experience, and qualifications. Salaries must meet and generally exceed the CBA level for this position of €37,000 EUR.

**Stellenbeschreibung**:
Barracuda Networks sucht derzeit einen hochmotivierten und begeisterten Support-Techniker mit Computer
- und Netzwerkkenntnissen, um qualitativ hochwertigen Support für unsere hervorragenden Netzwerk
- und Sicherheitsprodukte für unsere Kunden und Partner zu bieten. Diese Rolle ist eine Einstiegsposition in der ersten Linie, bei der Sie die Support-Anfragen der Kunden per E-Mail, Telefon und Chat verstehen, dokumentieren und lösen. Diese Position wird in einem Team arbeiten, das die DACH-Region abdeckt und an den Technischen Support-Manager berichtet.

**Ihre Aufgaben**:

- Kontaktaufnahme mit Kunden in hoher Frequenz, um deren Probleme zu lösen
- Dokumentation, Eskalation und Nachverfolgung von Produktfehlern und/oder Problemen
- Erstellung, Überarbeitung und Veröffentlichung von internen und öffentlich zugänglichen Produktlösungen
- Entwicklung Ihrer Fähigkeiten in Netzwerk
- und Sicherheitsprodukten durch kontinuierliche Schulungen

**Ihr Profil**:

- Grundlegende Netzwerkerfahrung - technisches Verständnis von Servern und Netzwerktechnologien wie TCP/IP, Routing, DHCP
- Gutes Verständnis von IT-Netzwerken
- Sicherheitskenntnisse sind von Vorteil
- Fließendes Deutsch in Wort und Schrift
- Kundenorientierung - Sie haben stets das Ziel, den Kunden zufrieden zu stellen
- Starke Fähigkeiten zur Fehlerbehebung und Problemlösung

**Was wir Ihnen bieten**:

- Ein Team, in dem Sie Ihre Meinung äußern, Einfluss nehmen und in dem Sie und Ihre Erfahrungen geschätzt werden. Interne Mobilität - es gibt Möglichkeiten zur bereichsübergreifenden Weiterbildung und die Möglichkeit, den nächsten Karriereschritt innerhalb von Barracuda zu erreichen.
- Wir bieten wettbewerbsfähige Gehälter und zusätzliche Leistungen basierend auf Ihrer Leistung, Erfahrung und Qualifikation. Die Gehälter müssen das Kollektivvertragsniveau für diese Position von 37.000 € EUR erfüllen und in der Regel übertreffen.

Wir freuen uns auf Ihre Bewerbung

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