Customer Support Representative

Vor 3 Tagen

Wien, Österreich David Kennedy Recruitment Vollzeit

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries.

Position: Customer Support Representative (Thai)

Location: Remote from anywhere in the world

Employment type: Service Agreement/Self-employment (no Employment contract option available)

Remuneration: Fixed monthly payment

**RESPONSIBILITIES**:

- Assist clients worldwide through live support
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management and deal with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients, provide all relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to team effort by achieving targeted results.

**REQUIREMENTS**:

- Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level)
- Knowledge of FX industry will be considered as a major advantage
- Previous experience in a similar position will be considered as a major advantage
- Excellent communication skills (both oral and written)
- Able to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Working schedule: Monday to Friday.

**OFFER**:

- Competitive remuneration
- An opportunity to build a company and grow in it
- Private medical insurance
- The freedom and flexibility of fully remote work
- Collaborative and supportive team environment

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