Technical Support Representative
vor 6 Monaten
We are looking for a **Technical Support Representative**, who will be the go-to expert for international customers using our **SaaS platform**, efficiently resolving their technical issues to ensure a seamless experience. Your expertise will play a crucial role in maintaining our customer satisfaction.
This is a **full-time** position where you can work in our **Vienna** office (as a hybrid model) or join our colleagues in our co-working space in **Sofia** (also as a hybrid model).
**Some of the things you’ll work on**:
- **Identify, categorise,** and **troubleshoot technical issues,** escalating complex cases to your Team Lead or relevant departments.
- **Communicate **resolution progress to clients and the team promptly.
- **Spot recurring client issues** or requests to enhance our **FAQ and Help Files.**:
- Collaborate daily with support, technical, and Customer Services teams to **achieve personal and team KPIs.**:
- Provide customers with **clear, professional**, and **error-free guidance** and solutions.
**We’re excited if you have**:
- Experience in a technical **SaaS support/helpdesk role,** with familiarity using **Zendesk **or a similar customer service ticketing tool.
- **Scripting skills** in languages such as **Python or SQL**, coupled with experience in working with **REST/JSON/XML APIs**, and the ability to understand and process log files.
- Experience in **reproducing and debugging** customer-reported issues across multiple layers of the technology stack.
- Outstanding communication skills in **English**, ensuring clarity and effectiveness in all interactions.
- A **tech-savvy** nature with a keenness to learn and explore new technologies.
**Nice to have**:
- Experience with Linux Shell.
- Written and verbal proficiency in German.
**Why you’ll love it here**:
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Ergonomic workspace and cutting edge technology
- Budget for job relevant training
- 25 days annual leave (excluding public holidays)
- Regular team events (also remote)
- Modern and stylish offices
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
**Are you ready to apply?**:
If this position is filled in Vienna, the minimum salary denoted for legal reasons and according to the collective agreement (IT KV) is €45.000. If this vacancy is filled in anywhere else, the salary will differ. In any case, we offer competitive salaries depending on your qualifications and experience.
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