Customer Success Representative
vor 2 Monaten
Ribbon Bio, a growth stage synthetic biology company, is seeking an experienced Customer Success Representative (CSR) to guide, manage and support our customer’s end-to-end buying experience. In this dynamic and evolving customer facing position, you will be a key intermediary between our customers and our internal order fulfilment teams to ensure orders are input, processed, and delivered in a timely, accurate, and professional manner. Ribbon Bio is committed to providing customers with a world class buying experience and your efforts will be instrumental in the delivery of that experience. To that end, you will also contribute to the collection, input, processing and management of customer data and feedback to ensure we consistently meet and exceed expectations.
Tasks
- Serves as the primary point of contact for customers to receive and resolve customer sales/service issues for local, international, multi-country, and/or multi-regional accounts.
- Acts as a liaison between customers and relevant internal organizations including sales, production/manufacturing, logistics, and technical support to resolve customer inquiries in a timely manner.
- Leverages customer knowledge and contractual agreements to influence adjustments to production and/or shipping prioritization schedules.
- Supports the collection, input and review of customer data and voice of customer feedback into CRM and adjacent quality/support systems. May be asked to work on customer service/support assignments with clearly defined objectives.
**Requirements**:
- Bachelor’s degree in a business or life science discipline (business administration, finance, biology, molecular biology, biochemistry, genetics/genomics, genome engineering, etc.)
- 3+ years of experience in a customer service role. Direct customer facing experience preferred.
- Intermediate/advanced computer skills; ability to work in multiple systems concurrently and using multiple monitors.
- Exceptional organizational, time management, written and verbal communication skills.
- Self-motivated, team oriented, and gains satisfaction from enabling the success of others.
- Strong interest in working directly with customers.
**Knowledge & Skills Abilities**:
- Knowledge/experience using CRM and/or complaint management software a plus. Strong typing/data entry skills required.
- Passionate about enabling customer happiness without compromising personal or professional integrity.
- Highly developed ability to deescalate challenging situations while maintaining positive professional demeanor.
- Fluency in English (both written and spoken).
**Benefits**:
- An opportunity to make a vital impact in bringing Ribbon's product to market and scaling operations, working within a dynamic, agile, and motivated team.
- Home office possibilities and flextime working arrangements.
- Participation in the bonus program and a clear path of your career.
- International environment (our current team is of more than 24 nationalities).
- Support for professional development training.
- Ticket for public transport (yearly ticket “Wiener Linien”).
- The opportunity to grow with the company.
- Coffee, tea and snacks in the office.
- Lunch offers from Schrankerl partially subsidised by the company.
**Job type**: Full time (40 h per week).
**Location**: Vienna.
**Availability**: We expect to fill the position as soon as possible.
**Your contact person**:
Maryna Listratenko, MA
Human Capital Manager of Ribbon Bio
**How to apply**:
We are an Equal Employment Opportunity Employer. While focusing on the right set and mix of experience and skills, we value diversity and are highly committed to set up working environment with mutual respect to everyone regardless their race, nationality, religion, gender, age or other characteristics protected by applicable regulations and laws. To keep the gender balance in the company we highly encourage women to apply.
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