Customer Support Representative

vor 7 Monaten

Wien, Österreich Eaton Corporation Vollzeit

**What you’ll do**:

- Order management: order entry, price checking, order clearing compliant with Eaton's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
- Handles a variety of pre-sales or post-sales service functions.
- Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
- Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

**Qualifications**:

- Bachelor’s degree (BSC/BA)
- 1-3 years experience in customer support
- Fluent in English and German, both written and spoken

**Skills**:

- Basic MS Office
- SAP/Oracle knowledge or any Case Mgmt. Tool is an advantage
- Strong communication skills (written and verbal)
- Customer Service attitude, strong attention to details, punctuality, problem solving mindset

**1 year fixed term contract**

A performance-oriented and attractive salary depending on training, qualifications and professional experience from around EUR 46,000 gross p.a. (depending on qualifications and experience, an overpayment is planned).

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