E-commerce Commercial Lead At/ch/si
vor 3 Wochen
Company Description
**Do you want to join H&M on a journey, changing the way we define a seamless customer experience?** **If you feel that you have a genuine passion for growing businesses and see yourself in a role contributing to added customer value, a strong brand and digital growth. Then join us and take part in changing the way we work with omni**
In line with our Faster forward strategy, H&M is on a journey to again become a truly customer focused company. The goal is to create clear ownership, fuel our salesmanship, enable speed and build on our passion for the customer throughout the organization. We´re putting our passion for the customer at center, upgrading the customer experience and taking it to the next level. We´re changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate our omni customer experience and put omni at the core of our business.
**Job Description**:
On this journey we´re all working together to create the best omni customer offer for our customers and as the **E-Commerce Commercial Lead** you will be a key player in making this happen. Together with the rest of the full Omni sales team and the Customer Activation team you will work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work.
- Drive net sales and day-to-day operations of the commercial agenda and merchandising strategy to meet targets in your e-com markets by optimizing internal
- and external exposure and pricing
- Knowing your customers, giving the customers what they want and selling our products and total assortment in the best possible way by setting sales goals and execution strategy for your concept in alignment with the regional team
- Assortment, product lifecycle and stock management from an operational and executional sales perspective by managing your concept to achieve stock freshness with appropriate reductions cost and commercial planning
- Collaborating with the regional team to provide them with input regarding your concept and about customer needs and shopping behavior to locally adapt commercial plan to customer needs
**Qualifications**:
Being part of our omni journey means there is not one clear path. We ask of you to be open to change and take part in creating an organization for the future. This is an opportunity for openminded team players that by being curious, innovative and forward-thinking want to change our business and the whole industry. We ask you to be yourself, drive results, work towards goals and go for it with everything you’ve got.
Besides your personality we see that:
- You have a University Degree, preferably in Business, Economics or Fashion
- You have 2+ years of E-commerce experience and knowledge within Omni retail and Assortment
- You have strong communication skills and are fluent in English, both written and spoken
- You have strong interest in data
- Previous experience within web analytics as well as Google Analytics is meriting
- You have good skills in MS Office, especially in Excel and analytical tools e.g., Power BI and Google Analytics
Additional Information
**We look forward to hearing from you
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