Retail Operations Coordinator

vor 7 Monaten

Wien, Österreich waterdrop® Vollzeit

**Drink More Water, and together we grow.**

**Now we are looking for you**

As Retail Operations Coordinator, you'll play a pivotal role in driving the operational excellence of our waterdrop stores, ensuring seamless day-to-day operations and supporting our Retail Operations team every step of the way. You will work from our HQ in Vienna and report to the Team Lead Retail Operations

**Your responsibility with us**:

- **Foster Effective Communication**: Act as a bridge between various departments and store teams, ensuring smooth communication and alignment of operational procedures with company policies.
- **Drive Operational Excellence**: Collaborate on international store operations initiatives and projects, contributing to the development of local best practices and policies, ensuring operational efficiency.
- **Efficient Administration**: Handle retail invoices, manage admin tasks in our digital communication platform, and conduct weekly audits, providing valuable feedback for improvement.
- **Reporting and Analysis**: Roll out store visit reports and other key reporting tools, actively participating in the implementation of global retail tools, and preparing and distributing internal weekly newsletters.
- **Collaborative Problem-Solving**: Partner with IT to resolve open issues, manage retail supply orders, and address incoming customer service issues promptly, ensuring exceptional customer experience.
- **Training and Support**: Assist in local adaptation of store guides, manuals, and templates, manage translations of relevant operational documents, and provide support in store trainings as needed.
- **Adaptability and Proactiveness**: Handle multiple concurrent tasks efficiently, assemble data, and generate impactful insights in a fast-paced environment, while also supporting ad hoc requests.

**Your profile**:

- You have 2+ years of operational experience in Retail.
- You have a critical thinking mindset and show problem-solving skills, even in complex situations.
- You love a fast-paced environment where you need to deliver quickly and have excellent organizational skills.
- You give attention to detail and have the ability to manage multiple priorities and deadlines.
- You have a proven track record of executing projects independently and are self-motivated.
- You have an analytical mindset, good at crunching numbers, and you pay attention to detail because mastering the small stuff matters to you.
- You show entrepreneurial spirit and have strong business acumen.
- You are a digital nomad and proficient with digital platforms.

**Benefits**:

- An** amazing, ambitious** and **international team **in a brand-new HQ in Vienna.
- Individual development opportunities in one of the fastest-growing E-Commerce companies in Europe.
- **MyClubs** sports vouchers, to have a sporty balance.
- **Monthly events**, to be active and have fun with your team members.
- **In-house restaurant **with subsidized healthy meals**, **for a break with your colleagues.
- **Discount** on your waterdrop purchases and many free merchandising items.
- **Legendary summer and Christmas parties**

**The minimum salary for this full-time position is EUR 36.000 gross per year. Depending on qualifications and experience, there is a readiness for overpayment.**

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business and enables us to solve important problems and deliver added value. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be.

Additional information
- Location
- **Vienna**
- Position type
- **Full-time employee**

Responsible

Anna Kalteis

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