Telephone Support Manager
vor 2 Monaten
Flexible location
- Full time position
About the role
The Telephone Support Manager leads a nationwide team to delivers telephone based home supports to older Australians to support them maintaining social connectedness and independence. The role combines operational management with program development. Our Telecross program has been around for 50 years and this role is key to ensuring we continue to provide excellent service that meets the needs of our current cohort while developing and adapting to the needs of older Australians into the future.
The position is accountable for ensuring high-quality service delivery, compliance with standards and legislation, operational performance, and financial sustainability. This role provides critical leadership across a large and geographically dispersed workforce of staff and volunteers.
What you will bring
- Proven track record as an effective leader, supporting and building positive and constructive relationships and accountability within teams of both paid and unpaid workforce.
- Demonstrated commitment to developing and leading continuous improvement activities in a large-scale operating environment. You will be someone who embraces change and innovation.
- A deep understanding of the needs and challenges faced by older adults and a passion for enhancing their wellbeing through considered supports.
- A history of leading a KPI driven community program to deliver increased outputs while maintaining service quality
- Strong operational management skills, including the ability to bring together a remote team to improve performance and ensure operations run smoothly and efficiently
- A current Drivers Licence
Why work with us?
Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.
Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.
Benefits that act for you, while you act for humanity
**Financial wellbeing**: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.
**Health & Wellbeing**: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
**Work/Life Flexibility**: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options
**Career development**: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 6.
For additional enquiries, please contact Peta Page on 0434 823 534 for a confidential discussion.
**Applications close**: Sunday 1st September 2024
**Job Ref #**: 11386
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.
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