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Partner Growth Specialist

vor 1 Monat

Wien, Österreich Too Good To Go Vollzeit

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.

40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste.

We are a social impact company and through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value.

But we're more than an app: we are a certified B Corporation with a mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We are growing fast, with our community 82 million users in 17 countries. Together, we have saved more than 246 million meals from going to waste since we started - but there's still a lot more we want to achieve.

**Your mission**:
We are looking for a driven and optimistic Partner Growth Specialist with a passion for tackling food waste. Someone who gets energy from connecting with partners on the phone and enjoys working closely with them to solve problems to ensure the growth of our mission. You will be the main point of contact for our partners, focusing on relationship management and retention and inspiring them to move to more sustainable behaviour against food waste.

**Your Role**:
As a Partner Growth Specialist, you'll join our team in our office in Vienna or Zurich and will be in close contact with our 5000 independent partners on a daily basis.

By supporting the stores, you ensure they have an amazing experience with Too Good To Go and become real ambassadors of the food waste revolution.
- You are empathetic when communicating with our partner stores on the phone, understand their needs and guide them towards a collaboration that benefits the stores and Too Good To Go
- Through your actions, the partners are able to incorporate Too Good To Go in their daily business and offer all of their surplus food on the app
- You keep track of stores that stop using the app and encourage them to start again, as well as prevent them from dropping off in the first place
- You base your actions on dashboard analyses and track the partners' performance to identify upselling potential
- You find creative ways to get our message across to our partners. Most common ways are phone calls, mail campaigns and alternative communication tools
- You develop in-depth knowledge of how Too Good To Go works, work closely with our Independent Sales Team and maintain a transnational exchange with your colleagues to share best practices

**Requirements**:
As this role is entry-level, we are not looking for any specific experience, however we are keen for you to demonstrate why you are well-suited to this role - whether that's from your studies, volunteering work, your personal life or any professional experience. This is what we're looking for:

- Ideally, you bring first experience in a client facing role, such as Sales or B2B Customer Service
- You enjoy providing solutions via the phone and display great interpersonal and communication skills
- You are used to working with KPIs and driven by targets
- **Full business proficiency in French (C2) with a strong command of German and/or English**:

- You have an eye for detail, you are great in administrative follow-ups
- You work well both independently and within small teams
- You have a positive and proactive mindset, ready to adapt to the needs of a fast-growing organisation and take initiative

**Our Values**:

- We Win Together
- We Raise the Bar
- We Keep It Simple
- We Build A Legacy
- We Care

**What we offer**:

- A rare opportunity to work in a social impact company (and certified B Corporation) where you can see real and tangible impact in your role
- Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission
- Personal and professional development opportunities in a fast-paced scale-up environment
- An inclusive company culture where you can bring your authentic self to work
- A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer

**Benefits**
- Enjoy hybrid working from our great offices, at home or abroad
- Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
- Additional days off for significant life events
- Regular social events like summer and winter parties
- Coffee, snacks and fully-equipped kitchen
- Get to know our community with a monthly free Surprise Bag
- Öffi-Ticket (Wiener Linien Ticket)
- Additional contribution to your pension fund
- Meal vouchers
- Paid volunteer time through our Shareback volunteering programme
- Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

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