Guest Relations Supervisor

vor 3 Monaten

Wien, Österreich Marriott International, Inc Vollzeit

**Job Number** 24169591
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton._

The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:
**Guest Relations Agent**

In this position, you willcreate unforgettable experiences for ourguests and createa perfect stay.
The prerequisite for this positionis a service-orientedattitude, team-oriented work and the ability to motivate. You should alsohave a goodcommand of English, a knowledge ofthe OPERA systemand previous experiencein the fieldof Front ofHouse/Front Office.

**Your Tasks**:

- Ensuring a smooth workflow in the entire Guest Relations area
- Looking after an international clientele
- Identifying and looking after VIP guests before, during and after their stay
- Recognizing and coordinating guest requests, guest questions and personal preferences, as well as their internal communication
- Selecting and coordinating the purchase of services/amenities
- Implementing and ensuring compliance with all The Ritz-Carlton standards in the Guest Relations area
- Compliance with all The Ritz-Carlton standards

**Your Competencies**:

- Professional experience in the upscale hotel industry
- Previous Professional experience at the Reception or in Guest Relations
- Friendliness, flexibility, reliability and a high degree of responsibility
- Attention to detail
- Professional communication skills and appearance
- resilience, teamwork and flexibility
- Quality awareness
- A gift for paying attention to the smallest details
- excellent knowledge of German and English in spoken and written language is required, any further foreign language is advantageous
- knowledge on how to use the software OPERA and MS Office are advantageous

**Our benefits**:

- An attractive salary
- Team-spirited co-workers
- Encouraging management
- Meals in our in-house Employee Dining Room
- Excellent career opportunities within the world's largest hotel chain Marriott International
- Regular growth and training opportunities
- Wellbeing programs
- Worldwide discounts on hotel rooms, gift shop items, food and beverage
- Recognition programs

**“We are Ladies and Gentlemen, serving Ladies and Gentlemen”**

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

**Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.**
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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