Customer Support Representative 20h/week

vor 2 Wochen

Wien, Österreich Adverity Vollzeit

We are looking for a** Customer Support Representative (f/m/d)** to be responsible for enhancing our customers’ experience with our product. You will take complete ownership of addressing product-related issues and provide exceptional solutions to ensure customer satisfaction.

This is a **part-time** position based in our **Vienna** office or within a commutable distance to the office.

**Some of the things you’ll work on**:

- Be the daily **go-to person for our customers**, ensuring their seamless experience with our fully-integrated data platform.
- Swiftly identify, categorise and **troubleshoot customer issues**, providing effective resolutions with clear and concise communication.
- Reproduce issues in the **test environment** and provide relevant information to product and engineering teams.
- **Proactively document recurring customer cases** and solutions in our internal FAQ and Help Centre.
- Join our collaborative environment, **working closely with cross-functional teams** and following escalation paths to maintain customer satisfaction.

**We’re excited if you have**:

- 1-2 years experience in a **support role using a customer service ticketing tool**, ideally in a SaaS company.
- Ability to** independently analyse and troubleshoot customer cases **and deliver instructions to a non-technical audience.
- **Bachelor’s Degree **in information technology or a similar field.
- Dedication to **solve problems** and continuously improve customer satisfaction.
- **Research skills** and ability to gather information to support operational decisions.
- Outstanding **communication skills in English** (written and verbal), German is a plus.
- Being a **team player **with a strong **willingness to learn **and discover new technologies.

**Nice to have**:

- Experience with **Zendesk.**:

- Exposure to web technologies like **API, Python and SQL.**:

- Interest in **learning and discovering** new technologies.

**Why you’ll love it here**:

- Flexible working hours and home-office
- Internal shares program (EDPP)
- Lunch allowance for our inhouse restaurant
- Ergonomic workspace and cutting edge technology
- Budget for job relevant training
- Regular team events (also remote) and a yearly global team trip
- Modern and stylish offices
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
- An exciting ride in one of the coolest tech scaleups

If this position is filled in Vienna, the minimum salary denoted for legal reasons and according to the collective agreement (IT KV) for a full-time position is €31.122. In any case, we offer competitive salaries depending on your qualifications and experience.

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