Network & System Support Administrator

vor 3 Wochen

Wien, Österreich HIAS Inc Vollzeit

TITLE: Network & System Support Administrator

SUPERVISOR: Information Systems Manager

LOCATION: Vienna, Austria

CLOSING DATE: March 1, 2024

:
To work closely with the Information Systems Manager and the IT team to ensure the organization’s network security strategy, operations, and compliance measurably strengthen the office’s digital and cyber security. Equally, to provide timely and professional technology related support to HIAS staff (users). This includes but is not limited to maintaining and administering Microsoft Active Directory and other systems/platforms required to operate a fit-for-purpose, secure, and efficient technical operating environment.

ESSENTIAL FUNCTIONS:

- In cooperation with the Information Systems Manager manage and develop the organizations network infrastructure and implement additional security levels based on international standards
- Work with IS Manager to implement and maintain appropriate IT security measures as required by senior management
- Monitoring and management of all IT network security systems and hardware as well as, servers and other related devices such as telephony. This is to include updates, patching, replacement, and installation of such
- Reporting and documentation to ensure compliance with security policies and other regulatory requirements
- In cooperation with the IS Manager develop, implement, and maintain policies and standard operation procedures that are applicable to the IT department. Equally, assist other departments as needed and appropriate
- Monitor information security intelligence and keep abreast of pertinent events, research, and developments
- Continuously improve the network security design and operation with the IS Manager
- Ensure security technologies deployed are migrated into an operational status with appropriate ownership; create and maintain documentation such as process flows and technical procedures, standards, etc.
- Assists with risk and vulnerability assessments as needed and/or required.
- Along with the IS Manager, ensure the correct and secure operation and monitoring of infrastructure and systems (Microsoft AD, Manage Engine, IIS, Exchange, etc.)
- Provide responsive and customer-focused support (L1, L2 and L3) to all users within the organization, on both software and hardware levels
- Execute software deployment for all staff, within a multi-office and international environment
- Conduct regular maintenance, updating and management for IT equipment in use (VoIP systems, printers, copiers, surveillance systems, workstations, etc.)
- Maintain and update the organization’s IT asset inventory in accordance to strict organizational standards
- Perform daily network backups within the organization and ensure backup media is cycled to the designated offsite facility. Ensure backup systems are configured and maintained in accordance with required policy and procedures
- Back up the IS Manager during planned or unplanned absence
- Any other ad-hoc duties and projects as organizational needs dictate

QUALIFICATIONS & REQUIREMENTS:

- Bachelor’s degree in an IT related field, or equivalent business experience
- A minimum of 3-5 years in IT related work
- Willing to travel internationally. Ability to travel to Israel And Croatia is preferred
- Fluency in English is required, German is a plus
- Proven knowledge and hands on experience with network equipment i.e. Firewalls, Routers, Switches, VLAN, VPN, etc.
- Experience with Palo Alto firewalls and Cisco network equipment a strong plus
- Knowledge about AD servers 2016/2019 and backup solutions
- Excellent interpersonal skills required to help identify key relationships and to maintain them
- Strong English oral and written communications skills sufficient for presentation of technical policy and standards development
- Executes projects on time and with high quality with limited supervision
- Demonstrates absolute professionalism and discretion in respect of confidential information
- Highly organized and able to manage multiple, conflicting priorities
- Has good judgment - knows when it is appropriate to escalate
- Proven hands-on expertise, including but not limited to MS Exchange, VPN, DLP, Active Directory, endpoint security
- Demonstrated capacity to exceed in a multinational organization

All applicants should have the legal right to live and work in Austria without additional support.

Compensation for this position is minimum 3000 euro monthly in accordance with all standard Austrian legal and tax deductions.

This position is 100% in office and remote work is not possible.

DISCLAIMER:
SAMPLE HIRING PROCESS:
Step 2: Phone screen with a Human Resources staff person.

Step 3: Interview with the hiring manager.

Step 4: Interview with a panel of HIAS employees.

Step 5: Reference check.

Step 6: Offer and background check.

Step 7: Start your professional journey with HIAS

ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally th

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