Training and Operations Coordinator

Vor 5 Tagen


Sydney, Österreich FareHarbor Vollzeit

This is a Training and Operations Coordinator role with one of the leading companies in AU right now 🔥 -- FareHarbor -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at FareHarbor 🧐🧐

**About the role?** Are you ready to make an impact? We’re looking for a dynamic Training and Operations Coordinator to empower new hires, drive their development, and keep our office running like clockwork Do you believe that with the right tools, anyone can thrive? Do you enjoy streamlining processes and managing office operations? Are you passionate about learning, development, and creating unforgettable experiences? In this exciting role, you’ll be at the heart of FareHarbor’s culture and success. You’ll guide new employees through their first steps, set the tone for their journey, and play a key role in shaping their experience as they start their journey with the company. Beyond training, you’ll dive into office administration, operational projects and be responsible for the office culture, making sure the APAC office hums with efficiency and energy. **Here’s what you’ll take on:** - Manage invoices, vendors, and conference logistics like a pro. - Plan and execute amazing client events and team experiences. - Lead the charge in creating and distributing marketing materials and merchandise. - Take on ad-hoc projects that support our office and commercial teams. As the go-to person for new hires, you’ll not only introduce them to the FareHarbor culture but also help them feel confident, supported, and set up for success. Your contributions will ripple across our teams, shaping both employee journeys and operational excellence. Ready to take the reins and drive FareHarbor’s training and operations to the next level? Let’s make it happen together **In this role, you will:** - Act as a leader and embody the company’s culture and values. - Foster an inclusive and welcoming environment where everyone feels comfortable and valued. - Facilitate onboarding training for new employees, including a two-week program (in-person and virtual) that covers the company’s dashboard, business model, organizational structure, industry knowledge, and more.  - Develop, update, and maintain training materials such as facilitator guides, slide decks, and other resources. - Collaborate closely with the Global Training Manager and People Team to ensure new hires have the tools and support needed to succeed. - Assess new hire performance through verbal testing and grading of e-learning modules, identifying areas where additional practice is needed. - Continuously improve the training program by identifying knowledge gaps and implementing innovative training strategies. - Review training feedback surveys and incorporate relevant suggestions to enhance program effectiveness. - Lead soft skills training sessions and professional development activities. - Select and implement appropriate training methods, such as role-playing, breakout groups, mentoring, on-the-job training, and more. - Empower and develop new hires to maximize their potential. - Create training schedules and coordinate presenters from various internal teams. - Build rapport among new hires through team-building activities and engagement strategies. - Stay informed about emerging training methods and techniques to keep programs current and impactful. **Office Administration Responsibilities:** - Support with general office tasks, including weekly and monthly reporting, escalation tracking, and budgeting. - Manage invoices, vendors, and conference logistics like a pro. - Plan and execute amazing client events and team experiences. - Lead the charge in creating and distributing marketing materials and merchandise. - Take on ad-hoc projects that support our office and commercial teams. - Drive process improvements and implement regional solutions to operational challenges. - Draft and distribute operational and process-related communications. - Assist the General Manager and commercial operations team with operational research and miscellaneous tasks as needed. - Handle ad-hoc administrative projects related to general office operations. - Provide overflow support for customer support and live builds during downtime. **Ideal Candidate:** - **Experience:** 1–3 years in learning and development, adult education, training, or a related field. - **Personal Qualities:** Positive, patient, high-energy, with a growth mindset and a passion for developing others. - **Skills:** - Self-starter who can identify opportunities for improvement and drive implementation of solutions. - Excellent written and verbal communication skills, with the ability to convey complex ideas to diverse audiences. - Strong time management and organizational skills. - Proficient in Excel/Google Sheets, with strong analytical abilities. - Thrives in a collaborative environment and is eager to contribute to both team and individual success. _This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work._ **Benefits:** - Global leave benefit  - 22 weeks paid parental leave  - 2 weeks paid grandparent leave  - Extended care and bereavement leave - Life insurance policy  - Opportunity to share your ideas and make a difference in a growing company. - Fast-paced, high-energy and engaging work environment. - 26 days of annual leave - Work-from-home assistance - Educational Opportunities  - Individual skill development & growth programming - Social hours & events and team-building  - Hybrid friendly - Wellness benefits (Headspace subscription & wellness webinars) 

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