Claims Executive
vor 1 Monat
This is a Claims Executive role with one of the leading companies in AU right now 🔥 -- Marsh McLennan -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Marsh McLennan 🧐🧐
Strata Insurance, also known as Body Corporate Insurance, is a specialised form of coverage designed to protect buildings and common areas that are jointly owned by multiple unit owners. It typically includes protection for property damage, liability, and other risks that may affect the common property of a multi-unit building, such as an apartment complex, townhouse, or commercial office building. This type of insurance is essential for ensuring that all shared spaces, structures, and amenities are adequately covered against unexpected events. What is in it for you? - Leading training and development program - Brand new agile workspace - Hybrid work - Professional environment where your career path really matters and is supported in our global organization - Excellent career diversification opportunities - Great team environment with energetic and supportive colleagues We will count on you to: - Collaborating and Partnering for Client Value: - Establish and maintain good working client relationships with claimants, repairers, assessors and other external stakeholders - Identifying suspicious or potentially fraudulent claims, notifying supervisor, and arranging investigation - Providing information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out - Inspiring with Operational Excellence: - Interpret policy coverage and determine if coverage applies to claims submitted, escalating issues as needed - Ensure compliance with relevant statutory guidelines and standards - Respond to all enquiries within Honan Service-level agreement (SLAs) - Correspondence with internal and external stakeholders to be in an accurate, professional and courteous manner - Maintaining current knowledge of insurance guidelines, court decisions impacting claims functions, and policy changes and modifications and recommending changes to Honan policies and procedures - Satisfying and reaching with new technologies: - Maintain product, system and process knowledge - Attend relevant product and skill courses and passing on relevant points to other staff - Contribute to the refinement of processes and procedures to improve systems and procedures - Education and training of key clients - Sharing Knowledge through Data and Analytics: - Provide regular updates to clients on their claim and its progress in a timely and efficient matter - Setting reserves and authorising payment within scope of authority, settling claims in the most cost-effective manner, and ensuring timely issuance of disbursements - Recognising need for negotiation and participating in planning strategy and negotiating within scope of authority - Assisting/preparing files for suit, trial or subrogation and submitting administrative reports as required What you need to have: - Broad knowledge of insurance industry and claims processes. - Excellent analytical and negotiation skills. - Strong organisational / Strong customer focus - Excellent written and verbal communication skills / Advanced attention to detail skills - Ability to juggle multiple tasks and keep within timeframes to meet customer needs and satisfaction. - 1 – 2 years’ experience in insurance - Experience working to deadlines and within SLA timeframes. - Tertiary legal qualifications highly desirable
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