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Customer Service Representative
vor 2 Monaten
At Mass Response Service GmbH, we're seeking a highly skilled and customer-focused individual to join our UK team as a Customer Service Executive. As a key member of our team, you'll be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
About the Role
We're looking for a native English speaker with a strong understanding of British culture and customs. You'll be the first point of contact for our customers, providing advice on our product range and processing customer inquiries in a timely and efficient manner.
Key Responsibilities
- Provide exceptional customer service via phone, email, and other communication channels
- Advise customers on our product range, highlighting key features and benefits
- Process customer inquiries, resolving issues and escalating complex cases as needed
- Document customer interactions and maintain accurate records
Requirements
- Native English speaker with a strong understanding of British culture and customs
- Fluent German language skills (minimum A2 level)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Logical and methodical approach to problem-solving
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative company
- Professional development and training opportunities
- Collaborative and supportive team environment
The gross monthly salary for this position starts at €2,102,- (€2,600,- incl. overtime allowance). We're prepared to pay more depending on your experience and qualifications.
