IT Operations Manager for ServiceNow

vor 4 Wochen

Wien, Wien, Österreich RBI Vollzeit
Job Title: IT Operations Manager for ServiceNow

As a key member of the Product Team IT Service Operations under the IT Operational Excellence umbrella in RBI, you will play a crucial role in operating and maintaining the ServiceNow system, a critical pillar for IT Service Management, IT Asset Management, Security Incident Response, and Vulnerability Management within RBI.

Your Responsibilities:
  • Guide the operations team through daily business of operating the ServiceNow system.
  • Shape the operations structure, operations practices, and operations frameworks for the ServiceNow system.
  • Be the main counterpart for all operations topics, creating and maintaining a yearly release plan, and conducting releases and upgrades successfully during the year.
  • Support the Product Owner, the Service Responsible, and the System Architect in operations-related affairs.
Your Qualifications:
  • University degree in a technical and/or commercial field of study or proven comparable qualification.
  • 5+ years of experience in IT operations in a mid or large organization, preferably in the financial services industry, with experience in leading an IT operations team a plus.
  • Knowledge of the ServiceNow platform, preferable but not a must.
  • Analytical, result-oriented, collaborative, and structured way of working.
  • Good communication skills, English as the main communication language, German a plus.
  • Willingness to travel approximately 4-6 times per year (central and eastern European region).
What's in it for you:
  • Work Life Balance: flexible working hours, extensive hybrid working options, 30 days/year remote work from any EU-country outside Austria.
  • Easy Moving: work permit support.
  • Top-notch Equipment: modern tools & technologies.
  • International Spirit: multi-cultural teams, English as the company language, team building events.
  • Learning & Agile Working: as part of our DNA & culture.
  • Canteen: healthy, tasty, and heavily subsidized.
  • Saving: with vouchers/discounts from our staff's council (e.g. supermarket).
  • Further Goodies: free public transport pass, salary account & credit card (optional), reduced gym membership, gender-neutral parental leave, bilingual company kindergarten, child care during holidays, etc.
  • Salary: the offered gross yearly salary starts at 60,000,- gross Euro (basis full-time) including overtime, depending on qualification and experience.

At Raiffeisen Bank International, we are pleased to have more than 17 million customers in Austria and 12 other CEE countries – what got us here, are our talented people. From the moment you join RBI, you will notice our commitment to creating a working environment where everyone can thrive. Our shared mission is to provide a superior customer experience by tackling new issues such as digitalization and changing needs.

For questions regarding our application process, please feel free to take a look on our website or check out our social media channels.

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