Senior IT Support Specialist
Vor 3 Tagen
We are seeking a highly skilled Sr IT Support Engineer to join our Corporate IT Technical Support function based in Linz, Austria.
Key Responsibilities- Monitor communication channels and ticket systems, such as Slack or Freshdesk, to qualify and resolve incidents and service requests.
- Escalate unsolvable incidents or requests to backend teams and coordinate solution attempts.
- Utilize techniques and automation to install, configure, and deploy leading-edge devices for our modern Windows, MacOS, and Linux workstations.
- Prepare digital collaboration tools, meeting room, and conference area equipment for internal events.
- Understand and evaluate the IT needs of our employees and support user training activities.
- Ensure accuracy of hardware asset information and regular disposal of assets.
- Support the implementation of local/regional projects as part of global programs, such as the deployment of new client hardware and software technologies.
- Collaborate with colleagues in IT process-, service-, technology-, and license-management.
- Completed IT education and practical experience in IT support.
- Ability to troubleshoot and accurately diagnose IT-related issues.
- Focus on customer satisfaction and service orientation.
- Experience in monitoring and tracking daily IT support business.
- Knowledge in the Microsoft environment (OS, AD, M365, etc.).
- Knowledge in the Apple or Linux environment would be advantageous.
- Basic expertise in the infrastructure environment (network, etc.).
- Experience in working with globally distributed IT teams.
- ITIL Foundation Certification is a plus.
Dynatrace is a one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
We offer a globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all.
Life at Dynatrace The Culture Decoder is our guiding compass that defines our culture, steers us toward our goals, and amplifies the value we create together.
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