After Sales Optimization Specialist

Vor 5 Tagen

Elsbethen, Salzburg, Österreich Red Bull Vollzeit

Company Overview

We are a dynamic and forward-thinking organization dedicated to delivering exceptional customer experiences. Our After Sales team plays a vital role in ensuring seamless interactions with our customers, and we're seeking an experienced After Sales Manager to drive innovation and excellence within this domain.

Job Description

The successful candidate will be responsible for developing and implementing a comprehensive Spare Parts and Aftersales Strategy, focusing on optimizing parts availability, driving cost savings, and maintaining strong partnerships across diverse markets.

Main Responsibilities

  • Lead the development of a robust Spare Parts strategy, encompassing Cooling Appliances and other key categories.
  • Negotiate prices for Spare Parts with suppliers, ensuring optimal cost efficiency and value.
  • Collaborate closely with Product and Strategic Procurement Managers to align objectives and drive success.
  • Spearhead improvement projects within the After Sales Supply Chain, including innovative repair and refurbishment models.
  • Create and review Business Process Procedures (BPPs) for After-Sales Systems, ensuring they are comprehensive and up-to-date.
  • Optimize Spare Parts Lists and related analytics, enabling data-driven decisions.
  • Handle partner management across multiple countries, maintaining effective communication and providing seamless support.
  • Analyze market data for Spare Parts, identifying opportunities to achieve cost savings and improve efficiency.
  • Generate monthly reports, providing insights into After Sales KPIs and overall performance metrics.
  • Provide first-level support for systems and processes related to After Sales, ensuring timely issue resolution and smooth operations.

Requirements

  • 5+ years of experience in Supply Chain or After Sales Management, with a background in project management.
  • Team leadership experience and working with international markets and regional partnerships.
  • Knowledge of structured project management, data analytics, and ERP systems like SAP MM.
  • Proficient in Microsoft Excel.
  • Strong communication skills in English.
  • Degree in Business Administration or a related field with a background in procurement or after-sales management.
  • Comfortable working in fast-paced, global organizations with diverse stakeholders.

Compensation and Benefits

We offer a competitive salary of approximately EUR 63,360 gross per annum, which is significantly above the minimum salary required by law. Our attractive compensation package includes a range of benefits, including health insurance, retirement plans, and opportunities for professional growth and development.

Why Work with Us?

We value diversity and believe that employing a diverse workforce is central to our success. We welcome applications from all members of society, regardless of age, skin colour, religion, gender, sexual orientation, or origin. As a company, we are committed to creating a work environment that is inclusive, supportive, and empowering. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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