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Customer Service Representative
vor 2 Monaten
About the Role:
As a Customer Service Executive at Eversports GmbH, you will be responsible for providing exceptional support to our clients in the DACH market. Your strong communication skills and passion for people and sports will enable you to effectively manage client relationships and ensure their success with our Eversports Manager.
Key Responsibilities:
- Onboard and activate new clients to the Eversports Manager
- Support existing clients via various channels, including the ticket system, live chat, and video calls
- Maintain relationships with onboarded clients and serve as the primary point of contact for any questions or inquiries
- Participate in Customer Care projects and initiatives to keep our existing customers engaged
- Contribute to business intelligence projects to ensure data quality in our database
- Develop and maintain the online helpdesk, ensuring content is up-to-date, relevant, and easy to use
- Assist with daily tasks and ad-hoc tasks in the customer care department
Requirements:
- Excellent communication skills and confidence in supporting B2B partners
- Fluency in German and strong English skills, both verbal and written
- Dutch or French language skills are a plus
- IT affinity and very good knowledge of MS Office / Google Workspace
- Positive mindset and strong interpersonal skills
- Reliability, attention to details, and solution-orientation
What We Offer:
- A minimum base salary of EUR 2,250 monthly gross (EUR 27,000 gross yearly)
- Flexible, no core hours, and the freedom to take charge of your own schedule
- A hybrid work setup, allowing you to work from home or in our office in the heart of Vienna
- A full-time, 35-hour work week, with every second Friday off
- A monthly sports budget to book your favorite activities at Eversports
- A €500 training budget and 5 extra vacation days for further trainings and self-improvement
- Quarterly 'Day to explore' to explore your areas of interest
- State-of-the-art equipment, including an Apple MacBook
- A monthly company lunch, completely organized and paid by the company
- After-work (sport) activities and exciting cross-national team events
- A chance to be part of a passionate, international, innovative, and sporty team
Language: English
