Air Traffic Management Service Specialist
vor 2 Wochen
Frequentis Group, headquartered in Vienna, is a global leader in providing communication and information systems tailored for control centers engaged in safety-critical operations. With a robust clientele exceeding 500 customers across 150 countries and over 45,000 workstations, our expertise and proven track record are widely recognized.
Our commitment to customer satisfaction extends beyond system delivery. The Customer Services division offers a comprehensive suite of services, including product maintenance, technical assistance, and managed cloud-based solutions. We currently support more than 500 active service contracts across five distinct business units, emphasizing our dedication to uninterrupted service for our clients' critical infrastructures.
Role Responsibilities- Act as the primary contact for customers at the third level/vendor support, diagnosing and resolving system issues.
- Plan and execute system updates and upgrades, leveraging your close customer interactions to understand their operational needs and drive continuous product enhancements.
- Participate in international projects in collaboration with subsidiaries and partner organizations.
- Conduct customer training sessions both on-site and at our headquarters, enriching your role's scope.
- Possess a degree in IT or network technology, complemented by a minimum of 5 years of professional experience in service or system engineering.
- Demonstrate strong technical skills, analytical capabilities, and teamwork, maintaining composure in high-pressure situations.
- Exhibit a keen interest in embedded systems, virtualization, and network technology, staying current in these fields.
- Enjoy presenting complex solutions and collaborating with diverse cultures.
- Willingness to travel internationally (approximately 25%) and possess excellent English language skills.
With around 2,200 employees, we are dedicated to fostering a safer world through innovation and technological advancement. Our corporate culture is rooted in fairness, trust, mutual respect, and appreciation for diversity. We are committed to providing equitable working conditions, promoting a healthy work-life balance, and ensuring equal opportunities for professional growth.
BenefitsWorking at Frequentis means contributing to global safety while enjoying long-term career prospects and a variety of benefits. These include a trust-based working time model, options for remote work, a selection of IT equipment, public transport allowances, meal subsidies, home office reimbursements, sabbatical opportunities, comprehensive onboarding programs, and various professional and personal development initiatives.
Discover what matters most to you in your career with us.
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