German Technical Support Specialist in Greece with Relocation Package

vor 4 Wochen

Wien, Wien, Österreich Patrique Mercier Recruitment Vollzeit

Patrique Mercier Recruitment is actively looking for a German Technical Support Specialist to join a well-established organization. This role presents a remarkable opportunity that includes a fully funded relocation to Greece, where you will deliver outstanding technical assistance to German-speaking clients while experiencing the rich culture and scenic beauty of the region.

As a Technical Support Agent, your primary duties will involve helping customers troubleshoot and resolve technical challenges. You will be expected to provide high-quality customer service, address inquiries, and ensure that customer issues are resolved promptly and effectively.

The organization is dedicated to providing exceptional technical support and fosters a collaborative and engaging work atmosphere. By becoming part of this team, you will have the chance to refine your technical expertise, support innovative products, and play a vital role in the company’s achievements.

Key Responsibilities
  • Deliver technical assistance to customers who speak German
  • Diagnose and resolve customer inquiries efficiently
  • Support clients with technical problems, installations, and configurations
  • Ensure customer satisfaction through effective communication and resolution of issues
  • Work alongside internal teams to escalate and address complex challenges
  • Maintain precise and comprehensive records of customer interactions
  • Keep abreast of the latest technological developments and product information
  • Follow company policies, procedures, and guidelines

Qualifications

  • Proficiency in both German and English, written and spoken
  • Previous experience in technical support or a similar role
  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Customer-oriented approach with a commitment to delivering outstanding service
  • Competence in utilizing computer systems and software applications
  • Ability to collaborate effectively within a team
  • Attention to detail and capability to manage multiple tasks
  • Possession of a valid EU passport or ID

Benefits Offered

  • Comprehensive Private Health Insurance
  • Opportunities for Training & Development
  • Performance-Based Bonus Structure
  • Two Additional Salaries Annually
  • Fully Funded Training Programs
  • Competitive Salary Package
  • Complete Relocation Package (including flight, transfer, and accommodation)

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