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Onsite IT Service Technician

vor 3 Monaten

Kundl, Tirol, Österreich D-ploy Vollzeit

D-ploy is a prominent IT and Engineering Solutions provider operating across the EMEA region, including countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We take pride in offering innovative and high-quality services and solutions to a diverse range of industry-leading clients. By fostering relationships and building trusted partnerships within the IT community, we enhance our customers' IT productivity and contribute significantly to their organizational success and value.

We are eager to connect with dynamic, adaptable, and solution-focused individuals who are interested in joining a rapidly growing international organization. Our focus is on creating value where IT matters most; we invite you to be part of our journey.

Key Responsibilities

  • Deliver technical support and troubleshooting assistance for computer hardware, software, mobile devices, and various technology tools and products.
  • Provide first and second level technical support through calls, tickets, and user interactions.
  • Respond promptly to IT-related inquiries from end-users.
  • Ensure accurate documentation of all end-user interactions within the customer ticketing system 'Service Now', including incidents and requests.
  • Create, maintain, and utilize knowledge articles for reference.
  • Conduct IT onboarding training sessions for new employees.
  • Participate in continuous improvement initiatives to enhance service delivery.

Qualifications

  • Language proficiency: fluent in German and English; additional languages are advantageous.
  • Minimum of 5 years of experience in a similar role.
  • Strong analytical and problem-solving skills.
  • Exceptional communication skills with a focus on customer service.
  • Detail-oriented with the ability to manage multiple tasks and stakeholders effectively.
  • Ability to prioritize tasks and work independently in an organized manner.
  • A collaborative team player with a supportive attitude.
  • Experience in regulated IT environments (GxP) is a plus.
  • All candidates must provide a criminal record check not older than 3 months.

What We Offer

  • A diverse range of activities, tasks, and projects.
  • Flexible working arrangements.
  • Vouchers for special occasions (birthday, wedding, and newborn gifts).
  • Referral program - 'Fishing for Friends'.
  • Refreshments available in the D-ploy office.
  • Opportunities for further development and professional growth.
  • A friendly and international work environment.
  • Company-sponsored events.
  • Competitive salary along with various benefits.
  • A minimum salary of EUR 43,078 gross per annum, based on skills and experience.

Is IT part of your professional identity?