High-Tech Support Specialist
vor 1 Monat
About IMS Nanofabrication GmbH
We are a leading global supplier in the field of semiconductor technology, contributing significantly to the production of state-of-the-art chips used in powerful devices.
As a High-Tech Support Specialist, you will be responsible for providing 2nd level support for our multi beam mask writers, working closely with customers and teams around the world. This role requires excellent problem-solving skills, ability to analyze complex data, and strong communication skills.
Your Key Responsibilities:
- Gain deeper knowledge about our multi beam mask writer hardware and software architecture through debugging and analysis.
- Provide high-quality 2nd level support for our customers' multi beam mask writers.
- Analyze data to understand root causes of issues and implement solutions.
- Report your analysis using ticket tracking systems (Jira).
- Perform regular software and configuration upgrades on customer tools.
- Integrate our multi beam mask writer in High-Tech FABs on customer sites.
- Ongoing improvement and optimization of team tasks.
- Knowledge transfer to on-site teams.
- Technical documentation.
- Project ownership and standalone work on projects.
- OnCall duty.
What We Offer:
- A leading position in the high-tech industry with a competitive salary package starting at €45,000 per year, based on experience.
- Excellent professional and personal development opportunities in an international company.
- A very collegial and motivated team with short communication channels.
- A top-equipped workplace with modern office, laptop, and height-adjustable desk.
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