Senior Technical Account Manager, Arabic Speaking Expert

vor 3 Wochen

Wien, Wien, Österreich Dynatrace Vollzeit

Job Title: Senior Technical Account Manager, Arabic Speaking

Job Summary:

We are seeking a highly skilled Senior Technical Account Manager, Arabic Speaking to join our team at Dynatrace. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and technical expertise to our clients.

Key Responsibilities:

  • Provide technical guidance and support to customers, ensuring they achieve their goals and objectives with Dynatrace solutions.
  • Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions to meet their requirements.
  • Collaborate with internal teams, including sales, marketing, and product development, to ensure seamless customer experiences.
  • Stay up-to-date with the latest Dynatrace technologies and industry trends, applying this knowledge to drive customer success.
  • Conduct regular business reviews with customers, providing insights and recommendations to optimize their use of Dynatrace solutions.
  • Identify and capitalize on opportunities to upsell and cross-sell Dynatrace products and services.
  • Develop and maintain a deep understanding of customers' infrastructure, architecture, and business requirements to provide effective solutions.
  • Work closely with customers to identify and resolve technical issues, ensuring timely and effective resolution.
  • Provide training and education to customers on Dynatrace solutions, ensuring they have the necessary skills to maximize their use of our products.
  • Collaborate with internal teams to develop and implement customer success strategies, ensuring customers achieve their desired outcomes.
  • Stay informed about industry trends, emerging technologies, and competitor activity, applying this knowledge to drive customer success and growth.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
  • 4+ years of experience in a technical account management or similar role.
  • Proven track record of delivering exceptional customer service and technical expertise.
  • Strong understanding of Dynatrace solutions and technologies, as well as industry trends and emerging technologies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Fluency in Arabic and English, with excellent written and verbal communication skills.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Why Join Dynatrace:

  • Leader in unified observability and security.
  • Culture of excellence with competitive compensation packages.
  • Collaborative and dynamic work environment.
  • Opportunities for professional growth and development.

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