Technical Support Specialist

Vor 7 Tagen

Innsbruck, Tirol, Österreich Barracuda Vollzeit
Join Our Team at Barracuda

We are seeking a highly motivated and enthusiastic Technical Support Representative to join our team at Barracuda. As a Technical Support Representative, you will be responsible for providing quality support to our customers and partners for our security solutions.

About the Role

This is an entry-level front-line facing position where you will understand, document, and troubleshoot customer product support issues over email, phone, and chat mediums. You will work within a team and report to the Technical Support Manager.

Key Responsibilities
  • Provide technical support for Barracuda's security solutions via phone, email, chat or remote access.
  • Assist our partners and customers with configuration, implementations and troubleshooting.
  • Communicate, assist and support our customers and partners to protect their IT infrastructure.
  • Provide assistance with our network, client/server, Linux/Windows/MacOS, storage, email and web products.
Requirements
  • Completed education with focus on IT (apprenticeship, technical school, HTL, FH, university).
  • Strong troubleshooting/problem resolution skills.
  • Ideally experience in technical support.
  • Strong solution-oriented thinking and willingness to learn new technologies.
  • Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.
What We Offer
  • A team where you can voice your opinion, make an impact, and where you and your experience are valued.
  • Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda.
  • We offer competitive salaries and additional benefits based on your performance, experience, and qualification. Based on the CBA level, the minimum gross salary for this position is EUR 37,000.

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