Technical Support Specialist
vor 2 Monaten
Barracuda Networks, LLC is seeking a highly motivated and skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing top-notch support to our customers and partners, ensuring their IT infrastructure is secure and running smoothly.
Key Responsibilities- Provide technical support for Barracuda's security solutions, including troubleshooting and resolving customer issues.
- Assist partners and customers with configuration, implementation, and troubleshooting of our products.
- Communicate effectively with customers and partners to understand their needs and provide solutions.
- Stay up-to-date with the latest technologies and product developments to provide expert support.
- Completed education in IT (apprenticeship, technical school, HTL, FH, university).
- Strong troubleshooting and problem-resolution skills.
- Ideal experience in technical support.
- Strong solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, web technologies is an advantage.
A dynamic and supportive work environment where you can grow and develop your skills.
Opportunities for cross-training and career advancement within Barracuda Networks, LLC.
A competitive salary and benefits package.
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Technical Support Specialist
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