Dynamic Technical Healthcare Solutions Specialist

vor 3 Wochen

Kremsmünster, Oberösterreich, Österreich Tracie Healthcare Solutions GmbH Vollzeit
About the Company

Tracie Healthcare Solutions GmbH is a dynamic start-up creating innovative software solutions for the medical field. Backed by industry leader Greiner Bio-One (GBO), we are part of a transformation in healthcare, utilizing digital solutions to enhance efficiency and patient safety in laboratory diagnostics.


Our Mission

We believe in a world where healthcare professionals have more time to provide outstanding patient care by setting new standards in the diagnostic sampling process through our sustainable ecosystem.


Salary

The estimated salary for this role is €80,000 - €110,000 per year, depending on experience and location.


Job Description
  • This is an exciting opportunity for an experienced Technical Customer Success Manager to deploy and configure our software solutions to meet the needs of our clients.

Key Responsibilities
  • Leading the deployment and configuration of our software solutions to meet clients' needs.
  • Collaborating closely with international GBO colleagues and clients (both onsite and remote) to develop and maintain implementation plans and project timelines.
  • Designing technical setups and workflows based on individual customer requirements.
  • Implementing our software, which includes installing, configuring, and integrating with third-party systems.
  • Taking full ownership of the technical aspects of client projects.
  • Providing continuous technical support and assistance to clients throughout their journey.
  • Serving as 3rd-level support post-implementation to ensure seamless operations.
  • Traveling internationally to client sites (currently Europe-wide) to oversee implementations and provide onsite support.

Requirements
  • At least two years of experience in a similar role (e.g., Technical Consultant, Application Specialist, IT Support, Implementation Engineer).
  • Strong customer-centric mindset with a passion for direct B2B customer interactions.
  • Experience with database management systems (preferably MS SQL).
  • Knowledge of HL7 API connectivity is a plus.
  • Excellent communication skills.
  • Structured, transparent, and solution-oriented approach to work.
  • Fluency in English and German; proficiency in French, Italian, or Spanish is a plus.
  • Willingness to travel internationally (10 %).

Benefits
  • A competitive salary package with bonus incentives.
  • Flexible work options with remote working possibilities and vibrant office spaces in the heart of Munich and Linz.
  • Hybrid work model.
  • Great team environment with a strong team spirit, connected to a global network of GBO colleagues and healthcare professionals.

About Us

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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