Technical Customer Success Manager

Be a part of Team Tracie and drive the future of digital healthcare
Tracie Healthcare Solutions GmbH is dynamic start-up creating innovative software solutions for the medical field. Backed by an industry leader Greiner Bio-One (GBO), we are part of a transformation in healthcare, using digital solutions to enhance efficiency and patient safety in laboratory diagnostics. Our software is streamlining pre-analytical processes, improving sample collection, and reducing errors. Trusted by hospitals and labs across Europe, our technology is a vital part of everyday patient care.

We are looking for an experienced Technical Customer Success Manager (m/f/d), based in Linz or Munich, full-time or part-time.

Driven by a clear mission for customer centric implementation service, as the Technical Customer Success Manager you will be responsible for deploying and configuring our software solutions to meet the needs of our clients.
As part of our Product team, you will have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer experiences.

• At least two years of experience in a similar role (e.g., Technical Consultant, Application Specialist, IT Support, Implementation Engineer).
• Strong customer-centric mindset with a passion for direct B2B customer interactions.
• Experience with database management systems (preferably MS SQL).
• Knowledge of HL7 API connectivity is a plus.
• Excellent communication skills.
• Structured, transparent, and solution-oriented approach to work.
• Fluency in English and German; proficiency in French, Italian, or Spanish is a plus.
• Willingness to travel internationally (10 %)

• Leading the deployment and configuration of our software solutions to meet clients' needs.
• Collaborating closely with international GBO colleagues and clients (both onsite and remote) to develop and maintain implementation plans and project timelines.
• Designing technical setups and workflows based on individual customer requirements.
• Implementing our software, which includes installing, configuring, and integrating with third-party systems.
• Taking full ownership of the technical aspects of client projects.
• Providing continuous technical support and assistance to clients throughout their journey.
• Serving as 3rd-level support post-implementation to ensure seamless operations.
• Traveling internationally to client sites (currently Europe-wide) to oversee implementations and provide onsite support.

• Impactful Work: Contribute to a software solution that significantly enhances laboratory diagnostics and patient care.
• Dynamic Environment: Enjoy a diverse range of tasks and responsibility for projects from day one in an agile, flexible work setting.
• Great Team: Join a passionate, purpose-driven team with a strong team spirit, connected to a global network of GBO colleagues and healthcare professionals.
• Growth Opportunities: Shape a corporate start-up with plenty of room for personal and professional growth.
• Attractive Compensation: Benefit from competitive remuneration, including bonus incentives.
• Hybrid Work Model: Flexible work options with remote working possibilities and vibrant office spaces in the heart of Munich and Linz

• We are based in Linz and Munich – you also work remote (hybrid model) 
• Great serviced office space in the heart of Munich and Linz with lots of community and networking events 
• Tracie is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

Tracie is more than a software

We believe in a world where healthcare professionals have more time to provide outstanding patient care by setting new standards in the diagnostic sampling process through our sustainable ecosystem