Proactive Safeguarding Specialist
Vor 3 Tagen
Are you passionate about delivering exceptional customer service and safeguarding customers from harm? We are seeking a skilled Proactive Safeguarding Specialist to join our team at Entain.
About the RoleThis is a full-time position that offers a competitive salary of approximately $80,000 per year, depending on location. As a Proactive Safeguarding Specialist, you will play a critical role in conducting thorough investigations into international customers' activities to detect potential vulnerable gamblers.
You will work closely with the Anti-Money Laundering (AML) team to ensure that customers can support their levels of play and are protected from gambling harm. Your primary responsibilities will include:
- Contacting customers to address potential Safer Gambling or Affordability concerns
- Performing regular reviews to identify areas of risk
- Delivering outstanding customer service while promoting the use of safer gambling tools or seeking source of funds clarifications/evidence
- Applying controls to mitigate risk and maintaining a detailed audit trail of decision-making
- Handling sensitive information in accordance with data privacy requirements
We are looking for an individual with excellent written and verbal English skills, as well as fluency in German at a business level. You should have experience handling sensitive, confidential customer information and be able to communicate sensitively and calmly, particularly with distressed or angry customers.
A thorough understanding of Safer Gambling and AML policy requirements, along with sound knowledge of safer gambling customer tools, is essential. Additionally, you should possess a proven track record of delivering high-quality work in a fast-paced environment and be self-motivated, organized, and highly efficient.
About EntainAt Entain, we value diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected. We offer a range of benefits, including regular bonuses, healthcare support, a stake in our success through our ShareSave scheme, and great development opportunities. If you need any adjustments or accommodations during the recruitment process, please don't hesitate to contact us.
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