Proactive Safeguarding Specialist

vor 1 Monat


Wien, Wien, Österreich Entain Vollzeit

Are you passionate about delivering exceptional customer service and safeguarding customers from harm? We are seeking a skilled Proactive Safeguarding Specialist to join our team at Entain.

About the Role

This is a full-time position that offers a competitive salary of approximately $80,000 per year, depending on location. As a Proactive Safeguarding Specialist, you will play a critical role in conducting thorough investigations into international customers' activities to detect potential vulnerable gamblers.

You will work closely with the Anti-Money Laundering (AML) team to ensure that customers can support their levels of play and are protected from gambling harm. Your primary responsibilities will include:

  • Contacting customers to address potential Safer Gambling or Affordability concerns
  • Performing regular reviews to identify areas of risk
  • Delivering outstanding customer service while promoting the use of safer gambling tools or seeking source of funds clarifications/evidence
  • Applying controls to mitigate risk and maintaining a detailed audit trail of decision-making
  • Handling sensitive information in accordance with data privacy requirements
About You

We are looking for an individual with excellent written and verbal English skills, as well as fluency in German at a business level. You should have experience handling sensitive, confidential customer information and be able to communicate sensitively and calmly, particularly with distressed or angry customers.

A thorough understanding of Safer Gambling and AML policy requirements, along with sound knowledge of safer gambling customer tools, is essential. Additionally, you should possess a proven track record of delivering high-quality work in a fast-paced environment and be self-motivated, organized, and highly efficient.

About Entain

At Entain, we value diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected. We offer a range of benefits, including regular bonuses, healthcare support, a stake in our success through our ShareSave scheme, and great development opportunities. If you need any adjustments or accommodations during the recruitment process, please don't hesitate to contact us.



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