Client Lifecycle Daily Business Intern

vor 4 Wochen

Wien, Wien, Österreich Erste Bank Vollzeit

At Erste Group, we are committed to providing our clients with the best digital experience. As a member of our Client Lifecycle Daily Business team, you will play a crucial role in achieving this goal.

Key Responsibilities
  • Provide administrative support to the account management team, preparing and processing client inquiries related to accounts and byproducts.
  • Work closely with customers, account managers, service centers, and product management to maintain up-to-date client records based on defined service level agreements.
  • Assist with the resolution of client queries and issues, monitor and manage system updates for existing clients.
  • Liaise with other departments, such as Legal and Compliance, to ensure timely and accurate delivery of services to the client.
  • Proactively propose process improvements and digitalization potential, increasing efficiencies and improving customer experience.
  • Provide regular reports and updates on account management-related topics, ensuring business continuity and timely completion of all tasks.
  • Monitor and manage the KYC/AML/MiFID/FATCA review process and data remediation, ensuring adherence to regulatory and compliance requirements.
Requirements
  • Ongoing studies at a University or University of Applied Sciences with a background in economics, law, or banking and finance.
  • Background knowledge in the banking industry, with a strong focus on client support, compliance, or operations, ideally in an AML role or deal execution department with a focus on client onboarding.
  • Customer orientation, great communication skills, and a love for interacting with people in an intercultural and diverse environment.
  • Act self-accountable and solution-oriented with a hands-on mindset.
  • Have a positive, entrepreneurial, and agile spirit and be willing to accept challenges.
  • Fluent in English or German.
About Us

Erste Group was founded in 1819 as the first Austrian savings bank and today it is one of the largest banking groups in Central and Eastern Europe (CEE). As an attractive employer, Erste Group offers interesting career opportunities in an international environment.

We in Daily Banking Services want to provide our clients with the best digital experience, which is seamless, convenient, fast, and compliant. We aim to digitalize all our client back-office processes to the core, from onboarding to offboarding, regardless of channels.

The unit Client Lifecycle Daily Business is a newly set-up unit in the area of daily banking services. The team is responsible for the onboarding of Corporate and Markets clients from E2E perspective and is the main contact for the client, account management, and compliance in this very sensitive and important initial phase of the client relationship.

Besides the onboarding and account management, the team conducts regular and ad-hoc KYC reviews and runs the group-wide centralized FI onboarding and review process. Next to the KYC experts, the team is also responsible for the group-wide counterparty master data management, as well as has business ownership of the local customer data base (KDB) and supports with its expertise on counterparty data various stakeholders in the entire Group.

We guarantee an internship allowance of minimum EUR 2.821,46 gross per month on a full-time basis (except obligatory internships) and benefits of Erste Group.

We consider the diversity of our employees as key to innovation and success. As an employer, we are proud to offer everyone equal chances, irrespective of age, skin color, religious belief, gender, sexual orientation, or origin.

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