Customer Support Specialist
Vor 6 Tagen
Wolt Support Role
====================
We are seeking a skilled Customer Support Specialist to join our team at Wolt. As a key member of our live operation, you will be responsible for providing top-notch support to our customers, venues, and couriers.
**Key Responsibilities:**
* Process incoming live chats from customers, venues, and couriers in shifts
* Collaborate with the support team and other teams to develop and improve our support function
* Provide both inbound and outbound support via phone calls
* Proactively solve problems by monitoring order volume with our internal tools
* Work closely with the operations team to ensure a smooth delivery operation
**Requirements:**
* Excellent communication skills - fluent German and strong English language skills
* Ability to work a variety of shifts, including mornings, evenings, and weekends
* Previous experience in customer-oriented roles and a strong team player
* Quick thinking, attention to detail, and a big-picture perspective
* Tech-savviness and interest in digital products
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for growth and development
* A chance to be part of a fast-paced and innovative company
Join us in providing exceptional support to our customers and helping Wolt continue to grow and succeed.
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