Desktop Support Specialist

Vor 2 Tagen

Wien, Wien, Österreich EUROPEAN DYNAMICS Vollzeit

About the Role

We are seeking a highly skilled Desktop Support Specialist to join our team at European Dynamics. As a Desktop Support Specialist, you will be responsible for providing expert technical support to our clients, ensuring the smooth operation of their desktop systems and resolving any technical issues that may arise.

Key Responsibilities

  • Act as the primary point of contact for responding to, resolving, and tracking all incidents and service calls;
  • Manage calls (incidents and service requests) received by logging them to the online system, prioritizing and monitoring until completion;
  • Respond and solve incidents/service requests, including troubleshooting, installation, and removal of hardware/software using supplied installation instructions and tools, following agreed testing and implementation standards;
  • Deploy new or upgraded desktops, laptops, or core application images;
  • Contribute to the development and implementation of ERP user support and training modules and manuals;
  • Deploy, test, and support standard desktops, laptops, tablets, mobile devices, and all other peripherals, including supply of consumables;
  • Develop and/or enhance installation and configuration procedures as well as documentation;
  • Assist with resolving problems (e.g. poor performance) and faults (e.g. system failure) occurring in the operation of hardware and software, especially those requiring greater installation expertise;
  • Conduct tests of hardware and/or software using test procedures and diagnostic tools, correct malfunctions, calling on other experienced colleagues and external resources as required, documenting results in accordance with agreed procedures;
  • Troubleshoot issues related to LAN network and wireless network;
  • Maintain Active Directory users, groups, and computer objects and support external users;
  • 24/7 standby support (approx. 5 shifts a year).

Requirements

  • University Degree and relevant IT experience of at least 10 years;
  • Experience as IT Helpdesk, Service Desk, Technical Customer Service roles;
  • Knowledge of information security, Oracle ERP products, and ITIL;
  • Experience with Adobe Creative Suite, ServiceNow ticketing tool, Avaya IP Phones, Citrix Gateway VPN, Citrix Virtual Desktop;
  • Experience with MAC OSX devices and OS, MDM Airwatch and InTune, MS Active Directory 2016/2019, MS Exchange, MS Intune, and Endpoint Manager;
  • Experience with MS SharePoint, O365, SCCM;
  • Experience with MS Windows 11 and 10 OS, MS Windows Defender ATP, and MS Windows Server 2019;
  • Experience with Network/Local Printers such as HP, Xerox;
  • Experience with Canon, PKI/Entrust Certificates, RSA console, hard/soft tokens, SamWin Contact Center;
  • Excellent command of the English language.

About Us

European Dynamics is a dynamic and exciting company that offers a unique opportunity to work in an international, multilingual, and multicultural environment. We are committed to providing our clients with the highest level of technical support and expertise, and we are seeking a highly skilled Desktop Support Specialist to join our team.

What We Offer

We offer a competitive remuneration package, based on qualifications and experience, and a chance to work with a talented team of professionals in a dynamic and fast-paced environment.

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