Desktop Support Specialist

Vor 2 Tagen

Wien, Wien, Österreich EUROPEAN DYNAMICS Vollzeit
Job Description

We are seeking a highly skilled and experienced Desktop Support Specialist to join our team at EUROPEAN DYNAMICS. As a key member of our IT department, you will be responsible for providing expert technical support and services to our clients and internal teams.

Key Responsibilities:
  • Incident Management: Respond to, resolve, and track all incidents and service calls in a timely and efficient manner.
  • Call Management: Manage calls (incidents and service requests) received by logging them to the online system, prioritizing, and monitoring until completion.
  • Troubleshooting and Resolution: Respond and solve incidents/service requests, including troubleshooting, installation, and removal of hardware/software using supplied installation instructions and tools, following agreed testing and implementation standards.
  • Desktop Deployment: Deploy new or upgraded desktops, laptops, or core application images, ensuring seamless integration with existing systems.
  • ERP Support: Contribute to the development and implementation of ERP user support and training modules and manuals, enhancing the overall user experience.
  • Hardware and Software Support: Deploy, test, and support standard desktops, laptops, tablets, mobile devices, and all other peripherals, including supply of consumables.
  • Procedure Development: Develop and/or enhance installation and configuration procedures as well as documentation, ensuring consistency and accuracy.
  • Problem Resolution: Assist with resolving problems (e.g., poor performance) and faults (e.g., system failure) occurring in the operation of hardware and software, calling on other experienced colleagues and external resources as required, documenting results in accordance with agreed procedures.
  • Network Support: Troubleshoot issues related to LAN network and wireless network, ensuring seamless connectivity and performance.
  • Active Directory Management: Maintain Active Directory users, groups, and computer objects, supporting external users as needed.
  • Standby Support: Provide 24/7 standby support (approximately 5 shifts per year), ensuring business continuity and minimizing downtime.
Requirements:
  • Education: University degree and relevant IT experience of at least 10 years.
  • Experience: Experience as IT Helpdesk, Service Desk, Technical Customer Service roles.
  • Knowledge: Knowledge of information security, Oracle ERP products, and ITIL.
  • Technical Skills: Experience with Adobe Creative Suite, ServiceNow ticketing tool, Avaya IP Phones, Citrix Gateway VPN, Citrix Virtual Desktop, MAC OSX devices and OS, MDM Airwatch and InTune, MS Active Directory 2016/2019, MS Exchange, MS Intune and Endpoint Manager, MS SharePoint, O365, SCCM, MS Windows 11 and 10 OS, MS Windows Defender ATP, and MS Windows Server 2019.
  • Language: Excellent command of the English language.
Benefits:

We offer a competitive remuneration package, based on qualifications and experience, as well as a dynamic and international work environment. If you are a motivated and experienced professional looking to join a leading software and IT services company, please submit your application, quoting reference (S001/09/2024).

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