Customer Experience Specialist
Vor 3 Tagen
Job Title: Customer Experience Specialist
Job Summary:
We are seeking a highly skilled Customer Experience Specialist to join our team at Chiesi. As a Customer Experience Specialist, you will play a key role in driving the development and implementation of our CX vision, using methods such as personas, customer journey mapping, service blueprinting, and design sprints.
Key Responsibilities:
- Drive the development of an agile and customer-centric culture within our organization.
- Plan and conduct customer journey mapping, ideation, prototyping, and co-creation workshops to optimize services.
- Continuously seek ways to innovate and improve the customer experience, and implement new technologies and methodologies to enhance CX.
- Analyze and disseminate customer insights to improve the digital customer experience.
- Guide the implementation of digital CX strategies within the CEE region.
- Deliver training programs for colleagues in the countries to independently apply agile working methods.
- Manage relationships with vendors and partners involved in CX design, training, customer insights, and communication.
- Implement and adapt the global experience strategy, with the aim of continuous improvement at the local level.
Requirements:
- University degree in Social Sciences, Marketing, Psychology, or a related field.
- At least 3 years of experience in CX, Marketing, or a related field.
- Expertise in digital service design and CX methods.
- Project management skills and knowledge of agile methods.
- English business fluent, with German or any other CEE language as an advantage.
- Strong communication, teamwork skills, and intercultural empathy.
- Structured and result-driven approach.
- Innovative spirit with a passion for implementing new ideas and driving changes.
What We Offer:
- A gross annual salary starting at EUR 52,000, with overpayment depending on qualifications and professional experience.
- An open and collegial corporate culture and a motivated team.
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