Customer Experience Specialist
Vor 7 Tagen
Job Title: Customer Experience Specialist
Job Summary:
We are seeking a highly skilled Customer Experience Specialist to join our team at Chiesi. As a Customer Experience Specialist, you will play a key role in driving the development and implementation of our CX vision, using methods such as personas, customer journey mapping, service blueprinting, design sprints, and more.
Key Responsibilities:
- Drive the development of an agile and customer-centric culture within our organization
- Plan and conduct customer journey mapping, ideation, prototyping, and co-creation workshops to optimize services
- Continuously seek ways to innovate and improve the customer experience, and implement new technologies and methodologies to enhance CX
- Analyze and disseminate customer insights to improve the digital customer experience
- Guide the implementation of digital CX strategies within the CEE region
- Deliver training programs for colleagues in the countries to independently apply agile working methods
- Manage relationships with vendors and partners involved in CX design, training, customer insights, and communication
Requirements:
- University degree in Social Sciences, Marketing, Psychology, or a related field
- Minimum 3 years of experience in CX, Marketing, or a related field
- Expertise in digital service design and CX methods
- Project management skills and knowledge of agile methods
- English business fluent, with German or any other CEE language as an advantage
- Strong communication, teamwork skills, and intercultural empathy
- Structured and result-driven approach
- Innovative spirit with a passion for implementing new ideas and driving changes
About Chiesi:
Chiesi is a subsidiary of the international successful private company Chiesi Farmaceutici S.p.A. based in Italy. We consistently invest in research and development, and our success is based on our most important values: respect, trust, integrity, and sustainability.
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