Digital Transformation Expert
Vor 7 Tagen
At PALFINGER, we have been pushing the boundaries of innovation for over 90 years. As a global leader in technology and engineering, we develop cutting-edge crane and lifting solutions that revolutionize industries worldwide.
We are currently seeking a highly skilled Digital Transformation Expert to join our Global Service Team. In this challenging role, you will be responsible for optimizing and standardizing our service processes, driving digital transformation, and developing new strategies to enhance customer satisfaction and cost efficiency.
Key Responsibilities:
- Analyze and define innovative global processes in the area of Digital Sales of Services and Claim Management
- Design and maintain engaging process documentation (BPMN) and training materials, as well as conduct process implementation tasks and training for our subsidiaries on-site
- Evaluate and prioritize various requirements in the service areas and implement seamless solutions in collaboration with internal teams and external partners
- Coordinate and support our process expert group, as well as collaborate closely with the Process Owner and the Senior Process & Data Manager to develop and implement effective process strategies
- Define and monitor essential KPIs to provide valuable insights that contribute to troubleshooting and performance optimization in our service units
Requirements:
- Completed technical or commercial education (HTL, FH, TU or comparable)
- Experience in service processes - process management experience beneficial, particularly in digital sales of services or claim management
- Strong analytical and conceptual thinking skills, able to implement processes and standards
- A personality that thrives in cross-functional teams and diverse cultural settings
- Fluent in English, German is a plus
What We Offer:
- Life balance through flexible working hours and freedom to organize your work
- Performance-related compensation
- Career and personal development opportunities in an international company
- Voluntary social benefits through our company's health management program PALfit
- Job ticket
We offer a minimum yearly gross salary of €52,197.04 based on full-time employment, according to Austrian metal industry collective agreement. According to experience and qualification, we offer a market-conform overpayment.
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