Customer Adoption Specialist

vor 2 Wochen

Melbourne, Österreich Autodesk Vollzeit

Job Requisition ID #
24WD80215Position Overview Do you want the opportunity to be part of astartup-like environment andhave a bigimpact on a brand-new product?Areyoulooking to be at the forefront of innovative newtechnologythat will ultimately help people imagine, design, and make a better world?If so, come join theAutodesk TandemteamOur mission is to createDigital Twin technology and solutions that will transform howbuildingsare designed, built, and operated.
We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems.
To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry.
You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.
Responsibilities Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem
Develop Customer Successplans and execute adoption strategies toexpandAutodesk Tandem usage
Design innovative ways to engage with customers using a variety of platforms to driveadoption
Create and deliver a variety of content and training materials to customers both online and in person
Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices
Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change
Partner with Marketing to procure, articulate and publish customer success stories
Minimum Qualifications BA/BS in Technology Management, AEC-O Industry, or similar
Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS)
Experience with Owner/Operator relationship management and project delivery practices
Comprehensive knowledge of the built asset lifecycle and BIM
5+ years' experience in customer implementation, support, or equivalent
Excellent communication skills, both written and verbal
Ability to present and engage with both internal and external stakeholders
Strong analytical, problem solving, decision-making and facilitation skills
Ability to convey complex workflows coherently to a live or virtual audience
Strong work ethic, high quality standards and passionate about great customer experiences.
The Ideal Candidate You are people centric; you want to help and serve our customers
You are driven, eager to learn, adapt, and grow.
You seek out help and put it to good use
You are a diplomatic and influential and excel at negotiation and consensus-building
You have empathy for customers, understand their pain points and able to identify solutions
#LI-JT1
Learn More About Autodesk
Welcome to Autodesk
Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do.
Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Ready to shape the world and your future?
Join us
Salary transparency
Salary is one part of Autodesk's competitive compensation package.
Offers are based on the candidate's experience and geographic location.
In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.
Learn more here: company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).
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