Shell Card Customer Service Specialist
vor 4 Wochen
About the teamThis is an amazing opportunity to work for Viva Energy Retail, Australia's largest single branded mobility and convenience retail network.
It's a really exciting time to join with Viva Energy who are growing and diversifying through the recent acquisition of Coles Express and On The Run Group.
We're all about helping people reach their destination, whether it's filling up your car, grabbing food to go, or topping up essential groceries.
About the roleThe Customer Service Specialist – Shell Card provides high level support to our Shell Card customers through our phone and email channels.
They will service our customers across a broad range of their needs with a particular focus on complex and high value enquiry types while driving greater adoption of our Self Service functionality.
You will love helping customers and no two days will be the same.
You will work as part of a high performing team delivering an amazing customer experience making the complex simple as you creatively solve problems and provide superior service.
Some of the duties you will be performing will include:
Creating a simple and extraordinary customer experience across all interactions over multiple communication channels: voice & email.Demonstrating a strong sense of ownership of issues/scenarios presented day to day, managing them through to completion within designated timeframes.Identifying and effectively managing a customer's issue through to an agreed resolution.Collaborating with the Shellcard Team to understand how the business strategy/activity links into the focus on an extraordinary Customer Experience.Using your knowledge to upsell Shellcard CVP & Offers.Troubleshooting and promoting Customer use of self-service functionality.Developing specialist knowledge of our Customer journeys and subject matter in order to provide a highly specialised experience.Driving improved CSI and NPS to ensure customer satisfaction/experience is exceeded.Providing account management for our Mass Market customer segment.Delivering against agreed Key Performance indicators and targets.About you and your skills• People Management and Relationship Building skills• Develop and strengthen existing and new customer relationships – internal & external• Driving technical and operational efficiencies to improve Customer Experience and service delivery metrics• Identifying opportunities to meet customer needs (existing and future) through workshops, collaboration sessions and customer verbatim.
QualificationsThe successful candidate will demonstrate strength in:
Their ability to articulate, listen and communicate effectively.Experience in identifying customer needs and providing solutions to solve their concerns.Creative problem-solving skills.Being Customer Obsessed.Extremely accurate, attention to detail.Very good written and verbal communications.Excellent time-management skills.Strong self-management skills including the ability to work autonomously and prioritise own workload and deliverables.Ability to influence through others and collaborate across teams.Intermediate to advanced experience in managing and maintaining records in Customer Relationship Management systems.Excellent Computer Skills
#J-18808-Ljbffr
-
Shell Card Customer Service Specialist
vor 1 Monat
Melbourne, Österreich Specsolutions VollzeitShell Card Customer Service Specialist - Viva Energy RetailFull timeThis is an amazing opportunity to work for Viva Energy Retail, Australia's largest single branded mobility and convenience retail network.It's a really exciting time to join with Viva Energy who are growing and diversifying through the recent acquisition of Coles Express and On The Run...
-
Shell Card Customer Service Specialist
vor 4 Wochen
Melbourne, Österreich Coles VollzeitAbout the teamThis is an amazing opportunity to work for Viva Energy Retail, Australia's largest single branded mobility and convenience retail network.It's a really exciting time to join with Viva Energy who are growing and diversifying through the recent acquisition of Coles Express and On The Run Group.We're all about helping people reach their...
-
Data Scientist
vor 4 Wochen
Melbourne, Österreich Shell Energy VollzeitThe world's biggest challenge needs you, here. Big challenges require big solutions.And the transition to a net-zero world is about as big as it gets.Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.Be part of a team with the expertise and drive to succeed Based in Melbourne, the Data Scientist...
-
Customer Service Specialist
vor 2 Monaten
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJoin an organisation that makes a difference! We are recruiting a number of CustomerSpecialists for an organisation that provides Plan Management and Support Services to NDIS participants, their families, and carers across . a team whose is to help, empower and provide the best level of service to its members. are the first point of for their members and...
-
Head Of Middle Office
vor 4 Wochen
Melbourne, Österreich Shell Energy VollzeitLead a high performing team with a great team cultureWe invest time in our people and help them chart their own career trajectory.We prioritise respect for each other, our customers, communities & stakeholders.The world's biggest challenge needs you, here.Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets....
-
Head Of Middle Office
vor 4 Wochen
Melbourne, Österreich Shell Energy VollzeitLead a high performing team with a great team culture We invest time in our people and help them chart their own career trajectory. We prioritise respect for each other, our customers, communities & stakeholders. The world's biggest challenge needs you, here. Big challenges require big solutions.And the transition to a net-zero world is about as big as it...
-
Customer Service Specialist
vor 4 Wochen
Melbourne, Österreich Bullion Now VollzeitJob Summary: We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team.In this role, you will be the first point of contact for our customers, providing exceptional customer support to ensure a positive experience with our products and services.Bullion Now is a leading retailer within the precious metal industry, dedicated to...
-
Head Of Middle Office
vor 4 Wochen
Melbourne, Österreich Shell Energy VollzeitLead a high performing team with a great team cultureWe invest time in our people and help them chart their own career trajectory.We prioritise respect for each other, our customers, communities & stakeholders.The world's biggest challenge needs you, here.Big challenges require big solutions.And the transition to a net-zero world is about as big as it...
-
Data Scientist
vor 4 Wochen
Melbourne, Österreich Shell Energy VollzeitThe world's biggest challenge needs you, here. Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.Be part of a team with the expertise and drive to succeedBased in Melbourne, the Data Scientist...
-
Senior Systems Engineer
vor 3 Stunden
Melbourne, Österreich Shell Energy VollzeitCompetitive salary package, with bonus programThe world's biggest challenge needs you, here.Big challenges require big solutions.And the transition to a net-zero world is about as big as it gets.Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.Lead the change, from the frontlineShell Energy...
-
Customer Service Specialist
vor 4 Wochen
Melbourne, Österreich Advanced Personnel Management VollzeitAbout the Role At MyIntegra, Customer Service Specialists are primarily responsible for responding to customer enquiries via phone, email, web chat, and SMS in a professional, friendly, and timely manner.The Customer Service Specialist demonstrates empathy and care, understanding the needs of the customer and is willing to go above and beyond to provide...
-
Customer Service Specialist
vor 4 Wochen
Melbourne, Österreich Viva Energy Group VollzeitA career with Viva Energy is more than just a job.It's a chance to join a group of people dedicated to supporting Australia's evolving energy and convenience needs.We're a leading retail, industrial and energy business, and we've been helping Australians reach their destination for more than 120 years.Our plans for the future support Australia's energy...
-
Senior Systems Engineer
vor 19 Stunden
Melbourne, Österreich Shell Energy VollzeitCompetitive salary package, with bonus programThe world's biggest challenge needs you, here.Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.Lead the change, from the frontlineShell Energy...
-
Customer Service Specialist
vor 3 Wochen
Melbourne, Österreich Allianz Australia VollzeitThis is a Customer Service Specialist role with one of the leading companies in AU right now 🔥 -- Allianz Australia -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Allianz Australia 🧐🧐Customer Service Specialist | Club Marine | Melbourne CBD and Bayside \*...
-
Customer Service Specialist
vor 4 Wochen
Melbourne, Österreich Allianz Australia Vollzeit.Customer Service Specialist | Club Marine | Melbourne CBD and Bayside • Melbourne CBD with a move to Bayside Melbourne • Full-time permanent opportunity with great staff benefits • Hybrid and Flexible working arrangements Club Marine is Australia's largest boat insurance provider, , and industry partner, and a ?member of ?the ?Global Allianz Group.?...
-
Customer Service Specialist
vor 3 Wochen
Melbourne, Österreich Webjet Group VollzeitWebjet is Australia and New Zealand's Number 1 online travel agency!Join us as we lead the way in online travel tools and technology.We empower our customers to compare, combine and book the best flight deals – whether you're travelling domestically or internationally.But we don't stop there, Webjet is a one-stop shop for all things travel!We have your...
-
Customer Service Specialist
vor 3 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitWebjet is Australia and New Zealand's Number 1 online travel agency!Join us as we lead the way in online travel tools and technology.We empower our customers to compare, combine and book the best flight deals – whether you're travelling domestically or internationally.But we don't stop there, Webjet is a one-stop shop for all things travel!We have your...
-
Customer Service Specialist
vor 2 Monaten
Melbourne, Österreich Liberty Financial Pty Ltd VollzeitJob Category: Banking and Financial ServicesAbout LibertyHelping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional...
-
Customer Service Specialist
vor 2 Monaten
Melbourne, Österreich Liberty Financial Pty Ltd VollzeitJob Category: Banking and Financial ServicesAbout Liberty Helping people is in our DNA.As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial.We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional...
-
Customer Service Specialist
vor 4 Wochen
Melbourne, Österreich Westpac Group VollzeitEnhance your career with a bank that serves one in four South AustraliansBring your customer service and sales experience to a dynamic role in Banking and Finance!Work as part of a highly-engaged team of BankersAs one of South Australia's largest employers, we consider it our mission to make sure our employees are as passionate about helping South Australia...
