Customer Service
Vor 6 Tagen
Customer Service / Reception Supervisor - SpringwoodAt Fitness Cartel Australia, we're more than a gym – we're an exciting and fast-growing brand with plans to expand from 13 to 60+ clubs by 2029.
Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafes, creche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.The Role:Are you passionate about delivering exceptional customer service while leading a team to success?
As a Customer Service / Reception Supervisor at Fitness Cartel Australia, you will oversee front-of-house operations, customer service delivery, and team leadership.
Your compassion and ability to resolve member concerns will help ensure an outstanding experience for every member who walks through our doors.Key Responsibilities:Customer Service Leadership:Serve as the first point of contact for escalated customer inquiries, complaints, and billing issues, ensuring professional and empathetic resolutions.Drive a customer-centric culture, focusing on member retention and satisfaction.Maintain excellent service standards across all customer touchpoints, including reception and phone queries.Team Supervision & Training:Lead, train, and support the reception team to deliver outstanding customer service and achieve performance KPIs.Assist in recruitment, onboarding, and ongoing development of reception staff.Foster a positive and proactive team environment that aligns with Fitness Cartel's values.Front-of-House Operations:Oversee the reception desk to ensure efficient and professional day-to-day operations.Monitor and manage overdue accounts, cancellations, and general administrative tasks.Assist with inventory management for supplements and apparel, ensuring the retail area is well-stocked and presentable.Support café operations, including preparing beverages like protein shakes and maintaining a clean and welcoming space.Problem Solving & Engagement:Handle member feedback and complaints with empathy and professionalism, ensuring timely resolutions.Engage with members to promote our products, services, and upcoming promotions.Assist with various operational duties as required by the Club Operations Manager.What you'll need to succeed:Experience: 3+ years in a supervisory customer service role.
Experience in resolving billing and customer complaints is essential.Communication: Outstanding communication and interpersonal skills, with the ability to empathise while staying professional under pressure.Problem Solving: A natural ability to address issues, provide solutions, and support your team in overcoming challenges.Leadership: Proven experience in supervising and motivating a team to meet and exceed performance goals.Fitness Enthusiasm: Passionate about health and fitness, serving as a positive role model for staff and members.Technical Skills: Computer literacy and confidence in learning new systems (e.g.
member databases and booking platforms).Qualifications: Current First Aid & CPR Certificates (or willingness to acquire).What we'll offer you in return:A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.Perks:FREE gym membership to all Fitness Cartel locations.Discounts on supplements, apparel, and café products.Access to Merse Wellness Spas at discounted rates.Inspiring Facilities: Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.How to Apply:Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you bring to our team.
Applications will be reviewed as received, so don't wait—apply todayNote: Only candidates meeting our selection criteria will be contacted.
No agencies please
#J-18808-Ljbffr
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Interstate Ac Service Vollzeit20 hours per week, Monday to Friday 11am - 3pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.What...
-
Organisational Psychologist
vor 1 Monat
Sydney, Österreich Nsw Department Of Customer Service VollzeitOrganisational Development (Human Resources & Recruitment) Organisational PsychologistClerk Grade: 7/8 Ongoing and talent pool to be created for further ongoing and temporary rolesLocation: 4PSQ Parramatta, Gosford or Sydney Mckell (travel required between these locations)Salary Range: $106,025 to $117,363 p.a base salary + superPeople Services, People &...
-
Manager, Emergency Response
vor 2 Stunden
Sydney, Österreich Nsw Department Of Customer Service VollzeitManager, Emergency Response Role type: Temp up to 2 years opportunity Salary: Annual base salary starting at $145,378 - $168,130 plus 11.5% employer's contribution to superannuation and annual leave loading Grade: Clerk grade 11/12 Location: Sydney About Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact...
-
Manager, Emergency Response
vor 2 Stunden
Sydney, Österreich Nsw Department Of Customer Service VollzeitManager, Emergency Response Role type: Temp up to 2 years opportunitySalary: Annual base salary starting at $145,378 - $168,130 plus 11.5% employer's contribution to superannuation and annual leave loadingGrade: Clerk grade 11/12Location: SydneyAbout Us: The Department of Customer Service (DCS) is transforming the way NSW Government agencies interact with...
-
Customer Service
vor 6 Stunden
Sydney, Österreich Imei Enterprising Mobility VollzeitCustomer Service and Logistics SpecialistAn exciting opportunity is available for a Customer Service & Logistics Specialist to join a growing team in a fast-paced environment for a leading Australian Telco company!Working in a welcoming, energetic team, you will be delivering a quality customer experience via email, phone & live chat.No two calls are the...
-
Customer Service
vor 8 Stunden
Sydney, Österreich Silver VollzeitAre you a results-driven professional with exceptional communication skills?Do you have experience in outbound sales and customer service within the dental industry?If so, this exciting opportunity could be perfect for you!Silver Search is proud to partner with a reputable leader in the dental consumables market to find a talented Outbound Call and Customer...
-
Customer Service
vor 3 Wochen
Sydney, Österreich Montessori Academy Group VollzeitCustomer Service Representative/Admin Assistant at Montessori AcademyThis is a Part-time job in Gungahlin, Canberra ACT.Classification: Customer Service - Customer FacingAbout the Role: Are you a customer service champion with sales experience?If this sounds like you, this is the role you are looking for!Benefits: 50% Staff Discount on Childcare17.5% annual...
-
Customer Service
vor 3 Wochen
Sydney, Österreich Montessori Academy Group VollzeitCustomer Service Representative/Admin Assistant at Montessori AcademyThis is a Part-time job in Gungahlin, Canberra ACT.Classification: Customer Service - Customer FacingAbout the Role: Are you a customer service champion with sales experience?If this sounds like you, this is the role you are looking for!Benefits: 50% Staff Discount on Childcare17.5% annual...
-
Senior Policy Officer
vor 4 Wochen
Sydney, Österreich Nsw Department Of Customer Service VollzeitRole Type: 6 months temporary full-time opportunity with possible extension.Salary: DCS clerk grade 9/10 – base salary starting $120,859 plus superannuation and leave loading.Location: Sydney, flexible working hours and hybrid conditions available.We have an exciting opportunity for a Senior Policy Officer to join the Centre of Excellence team in the...
-
Project Officer, Targetted
vor 1 Monat
Sydney, Österreich Nsw Department Of Customer Service VollzeitProject Officer 7/8Policy & ProgramsBuilding Commission NSW - Grade: 7/8- Salary Range: TBC- Parramatta or Gosford, other locations considered- Temporary, until 30th June 2025Seeking Aboriginal candidates This is an identified role.Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act...
-
Director Technology Operations
vor 4 Wochen
Sydney, Österreich Nsw Department Of Customer Service VollzeitNSW Telco Authority - Director Technology OperationsAre you ready to ensure seamless operations for mission-critical services?Ongoing opportunity based in Sydney or Gosford with some travel across the state required. Flexible working arrangements are available to all staff in the Telco Authority.Total Remuneration Package from $225k including superannuation...
-
Senior Compliance Officer
vor 1 Monat
Sydney, Österreich Nsw Department Of Customer Service VollzeitSenior Compliance Officer - Electrical InstallationsSenior Compliance Officer - Electrical InspectionsElectrical Compliance, Building Commission NSW- Grade 9/10- Parramatta- 5 X Ongoing rolesAbout the Building Commission NSWThe new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading...
-
Customer Service
vor 10 Stunden
Sydney, Österreich Pact Group Holdings Ltd VollzeitViscount Reuse is a high growth business focused on sustainability that has invested heavily in this well-established manufacturing site, with more growth and investment to come.Join our friendly team and enjoy the benefits of a secure role with a thriving business that is genuine about looking after its people while investing in manufacturing in...
-
Project Officer
vor 1 Monat
Sydney, Österreich Nsw Department Of Customer Service VollzeitProject Officer 7/8Policy & ProgramsBuilding Commission NSWGrade: 7/8Salary Range: TBCParramatta or Gosford, other locations consideredTemporary, until 30th June 2025 Seeking Aboriginal candidates This is an identified role.Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.Aboriginal as...
-
Project Officer, Targetted
vor 1 Monat
Sydney, Österreich Nsw Department Of Customer Service VollzeitProject Officer 7/8Policy & ProgramsBuilding Commission NSW- Grade: 7/8- Salary Range: TBC- Parramatta or Gosford, other locations considered- Temporary, until 30th June 2025Seeking Aboriginal candidatesThis is an identified role.Aboriginality is a genuine occupational qualification and is authorised by S14 (d) of the Anti-Discrimination Act 1977.Aboriginal...
-
Director Technology Operations
vor 4 Wochen
Sydney, Österreich Nsw Department Of Customer Service VollzeitNSW Telco Authority - Director Technology Operations Are you ready to ensure seamless operations for mission-critical services?Ongoing opportunity based in Sydney or Gosford with some travel across the state required.Flexible working arrangements are available to all staff in the Telco Authority.Total Remuneration Package from $225k including superannuation...
-
Customer Service Manager
vor 3 Wochen
Sydney, Österreich Plancare VollzeitSummary: The Customer Service Manager will oversee the customer service operations within the organisation.This role involves managing the customer service team, ensuring high levels of customer satisfaction, and maintaining efficient processes.The Customer Service Manager will also develop strategies to enhance customer experiences and drive customer...
-
Senior Disciplinary Officer
vor 1 Monat
Sydney, Österreich Nsw Department Of Customer Service VollzeitSenior Disciplinary OfficerDivision Name: (Building Operations - Legal Operations)Building Commission NSW- Grade 7/8- Salary range ($106,025 pa to $117,363 pa), plus employer's contribution to superannuation- Location Parramatta- Temp until June 2025This is an opportunity for a solicitor or other professional with a background in law who is keen to develop...
-
Regulatory Officer
vor 1 Monat
Sydney, Österreich Nsw Department Of Customer Service VollzeitNSW Department of Customer Service – Sydney CBD NSWTemporary Full-Time Regulatory Officer (24 months with the potential availability for ongoing employment) - Grade 7/8 at the Information and Privacy Commission NSW (IPC) About the role: As the Regulatory Officer at the Information and Privacy Commission NSW (IPC) you will undertake proactive and reactive...
-
Customer Service Representative
vor 2 Monaten
Sydney, Österreich Charterhouse Recruitment (Australia) VollzeitCustomer Service Representative – 1x Part Time and 1x Full Time position Position Title: Customer Service RepresentativeImmediate start: 2 months initially with view to extendPay Rate: $40.17 p/h + SuperLocation: ParramattaFull Time position: 1x 35hour positionPart Time position: 1x 25hour positionAbout the Role:Our client is seeking a motivated (PT & FT)...
