Technical Account Manager
Vor 7 Tagen
Get to know OktaOkta is The World's Identity Company.
We free everyone to safely use any technology—anywhere, on any device or app.
Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.At Okta, we celebrate a variety of perspectives and experiences.
We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.Join our team
We're building a world where Identity belongs to you.The Okta Technical Account Management TeamThe TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach.
We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision.The Auth0 Technical Account Manager OpportunityThis is an exciting opportunity for an experienced technical expert to join the team in Australia.
This role specializes in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications.
You will be working with a portfolio of well-known enterprise brands in the region on their Auth0 implementations as an identity coach.What you'll be doing:Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.Learn our customer's business deeply, gaining insights into their strategies, goals, and challenges - through the lens of identity.Build and nurture long-term relationships with stakeholder personas from developers to C-level execs.Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations.Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities.Analyze trends, identify areas for improvement, and take action to optimize customer outcomes.Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience.Represent the voice of the customer, ensuring their needs and feedback shape the company's approach.Requirements:5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space.Working proficiency in core CIAM areas or technical competencies, including technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0).Experience with consuming APIs and HTTP request methods.High-level understanding of custom consumer and SaaS apps, including their architecture and common integration patterns.Experience with security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc).Understanding of the general cybersecurity landscape with respect to threats and challenges.Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use.Understanding of software development lifecycle and application builder practices.A customer-first mindset with problem-solving skills to address technical challenges.Strong business acumen, with a history of success owning enterprise segment customer relationships.Ability to track and manage multiple parallel initiatives or projects.Strong presentation and communication skills.This position may be located remotely with some travel required (under 25% of the time).Our values - core competencies expected of our people:Always secure, always on: Relentlessly champion Okta's security-centric mission.Drive what's next: Distinguish ourselves as Identity thought leaders.Love our customers: Give our customers a premium identity experience.Build it and own it: Solve hard problems together and empower each other.Research shows that candidates from underrepresented backgrounds often don't apply unless they meet all the job criteria.
If you think you'd be a great fit, then please get in touch to tell us about yourself.Okta is an Equal Opportunity Employer#J-18808-Ljbffr
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