Technical Support Manager

vor 2 Monaten

Melbourne, Österreich Capital Com Australia Limited Vollzeit

We are a leading trading platform that is ambitiously expanding to the four corners of the globe.
Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience.
We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide.
We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager, leading our Technical Support team members based in Australia and Poland.
Responsibilities:Lead and manage the Technical Support team (spread across the world), providing mentorship and guidance to team members.Own and optimize technical support processes, ensuring alignment with company goals and efficiency.Foster a collaborative team environment to resolve issues and improve overall service quality.Motivate and support team members in their professional development and growth.Ensure adherence to SLAs and performance metrics.Technical skills:3+ years of managerial experience in a technical support or IT service management environment.Experience with process improvement and optimization.Experience with different monitoring tools, e.g., Kibana, Grafana, Prometheus.Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plus.English level B2 or higher.Soft skills:Leadership: strong leadership skills with a track record of developing and motivating teams.Communication: Effective communication skills, especially with teams responsible for security, operations and product.Analytical thinking: Ability to tackle and investigate complicated problems and convert it to the task.Adaptability to Rapid Changes: Demonstrated capability to adjust to quick technological shifts and evolving business requirements.Ownership and Accountability: Readiness to take ownership of tasks, issues as well as demonstrate accountability of the results and outcome.What you get in return:You will join a company that cares about work and life balance.Annual Bonus based on the performance review cycle.Family Medical Insurance, Pension fund, MyBenefit system and Multisport for CoE.Generous Annual Leave Policy (26 days of paid leave for B2B and CoE).Hybrid working model (3 days from our modern office and 2 days fully remotely).Comprehensive Workation Policy with 30 more remote days available.Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts.Be a key player at the forefront of the digital assets movement, propelling your career to new heights
Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.
Work alongside one of the most brilliant teams in the industry.
#J-18808-Ljbffr

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