Customer Service
vor 3 Wochen
Job Title:Heavy Vehicle Services Officer
Employer:DFP Recruitment Client – State Government
Position Type:6 month Full Time (38 hours) Casual Temporary Contract
Pay Rate:$39.80 per hour + Super
Location:East Perth, WA 6004
Key Responsibilities:Notices and Permits for RAV:Assess requests and issue appropriate Notices and Permits for Restricted Access Vehicles (RAV).Provide timely and accurate advice to customers on RAV related matters.Liaise with Heavy Vehicle Services Technical Officer for more complex heavy vehicle enquiries and assessments relating to Notices and Permits and provide advice to customers as appropriate.Provide responsive advice to enable timely and efficient processing, issue and re-issue of Notices and Permits.Participate and provide support for the planning and technical functions associated with RAV access to the road network.Participate in the development and continuous improvement of the section's practices and processes, including the permit assessment, endorsement, and the issuing process.Assist in the development and continuous improvement of Notices and Permit processes, documentation, and manuals.Traffic Escort Scheduling:Prepare the schedule of rosters and record traffic escort bookings to ensure transport industry requirements are met.Prepare the schedule for the Traffic Escort Wardens for 'Fly in Fly out' staff movements, including flights and accommodation bookings.Process cancellations, arrange refunds and post-move invoices in consultation with the Finance Officer.Route Assessments:Perform general technical assessment of RAV and provide technical advice and review on RAV access to the state's road network, major road network projects, and road network extensions and expansions.Perform route assessments for safety, access or infrastructure and development initiatives.Perform assessments and prepare recommendations of Concessional Load Scheme(s) applications.Provide input in the development of business improvement projects.Customer Focused Service:Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries.Accurately record customer/stakeholder details, issues, feedback, and complaints.Contribute to the continuous improvement of the Helpdesk information systems, practices, documents, and manuals.Provide publications, brochures, forms, and other technical information to customers and offer accurate advice relating to content.Stakeholder Relationships:Build and maintain professional and effective working relationships with internal and external stakeholders by providing a responsive and accurate information service.Build and enhance working relationships with OSOM team members, external stakeholders and across the client.Essential to be successful in this role:Ability to use initiative in problem solving and decision making.Customer Service experience.Ability to communicate effectively in verbal and written form.Ability to develop technical knowledge and understand legislation.Ability to operate a personal computer / laptop and knowledge of Microsoft Office.Provision of customer focused service.Current valid NPC or ability to obtain one.Full training is provided.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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