Operations Manager In Home And Community

vor 3 Wochen

Sydney, Österreich Tideri Jobbörse Vollzeit

Operations Manager In Home and Community About the Role:
We're seeking an Operations Manager in Home and Community to oversee client intake, service delivery, and team management for our Community Participation and In-Home Care programs.

This role is central to our operations, helping drive growth, ensure compliance, and enhance service quality.

Why Us?

Career Growth and Impact: Advance your career while empowering individuals to live more independently.
Leadership & Professional Development: Learn from sector-leading disability experts and enhance your skills through our comprehensive development programs.
Wellbeing First: Prioritise your mental health with free access to our premium Employee Assistance Program.
Exclusive Perks: Enjoy amazing discounts and cashback offers from top brands.
Referral Rewards: Earn generous bonuses through our Employee Referral Program.
Key Responsibilities:
Manage day-to-day operations across Community Participation and In-Home Care programs.
Resolve operational challenges to maintain seamless client service.
Oversee the intake process for IHC participants, ensuring smooth onboarding and a seamless handover to Case Managers.
Address client inquiries promptly and engage new referral sources to support growth.
Conduct regular performance reviews, offer feedback, and identify training needs for staff development.
Manage incidents, complaints, and risks, ensuring prompt documentation and resolution.
Assist in analysing service trends and identifying growth opportunities for IHC and Community Participation programs.
Prepare reports on program performance for senior leadership and contribute to strategies for service expansion.
Qualifications and Experience:
Proven experience in a similar role within NDIS, Aged Care, or healthcare services.
Strong experience across case management.
Direct experience leading and mentoring teams.
Strong leadership, mentoring, and team management skills.
Excellent understanding of client intake processes, risk management, and compliance standards.
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