Care Manager – Homecare My Way – Melbourne
vor 1 Monat
LocationVIC - Melbourne
Work TypePermanent
ListedSeptember 10, 2024
About Us: Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.
We're proud of our heritage and progressive about the future. We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, and we enjoy a working environment where our employees feel valued. Homecare My Way is a premier provider of home care services and a new addition to HCA.
As a fast paced, exciting offering, we are committed to enriching the lives of seniors.
Our passion lies in delivering exceptional, personalised care tailored to the unique needs of each client.
The Role:
Located in Melbourne, reporting to the Operations Manager, the Care Manager manages the client relationship through the delivery of excellent customer service and the implementation of client care initiatives.
This role is customer focused and is responsible for ensuring that all service delivery and compliance reporting requirements are met.
Working collaboratively with various teams to ensure that services delivered are of a high quality and offer an excellent client and workforce experience.
Key Responsibilities include:
Professionally represent the company as the leading healthcare recruitment company in AustraliaEnsure a high standard of conduct and work performance to promote Homecare My Way's reputation with key internal and external stakeholdersActively promote Homecare My Way services to meet Growth Targets.Deliver on agreed KPI and targetsComplete all funding and debt management activitiesManage a caseload of clients and deliver excellent client experiencesDevelop care plans that support the delivery of quality outcomes for clients in line with their fundingEnsure all client documentation and case notes are up to date, complete and of a high standard Support the business development and onboarding function, including the assessment and suitability to provide services in line with Homecare My Ways' related policies and proceduresFamiliarise and work in accordance with WHS and QMS systems, policies, and procedures.Qualifications & Experience Relevant tertiary qualifications or experience in healthcare industry or similar Strong understanding of Aged Care and/or other health related services Experience and success in working in a customer focused service business.To be successful in this role, our ideal candidate will demonstrate:
Excellent time management and prioritization skillsExcellent communication skills, written and verbalWillingness to learn and adapt to changing environments/ marketsIntermediate knowledge and use of MS Office and Customer Relationship Management (CRM) systems Enrolled Nurse – AHPRARegistered Nurse – AHPRAAbout HCA: Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider.
We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied andCrisis Response Management sectors in all States of Australia.
People-Centric Culture:Experience a workplace where people are at the heart of everything we do, guided by our core values.High-Quality Product:Work with a top-notch product, ensuring your efforts are backed by excellenceSupportive Team:Thrive in a close-knit, friendly, and supportive team environmentContinuous Development:Benefit from ongoing training and support with access to an education allowance to nurture your skills and careerHybrid Work:Enjoy flexible hybrid working conditions that empower work-life balanceGenerous Leave:Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthdayOur Culture:
We are a team working together, we never forget that we're people-focused.
We respect human relationships and aim to make a big difference in people's lives across the country.
We embrace a culture of inclusivity and we align our actions withOur Values: We are accountable | We care | We are team players | We are leaders|We understand your needs
This is an opportunity to make your mark within a friendly, supportive, and growing organisation.
Please apply with your current CVand cover Letter. It is a requirement of HCA that all employees are double vaccinated for COVID.
Some roles that involve visiting clients or facilities may require you to have a booster.
If you have any questions or concerns, please contact the hiring manager At HCA we are committed to embracing diversity and committed to providing a safe working environment.
To learn more about HCA:
www.healthcareaustralia.com.au Only short listed candidates will be contacted Sounds like the role for you?
We'd love to hear from you, apply now and take the next step in your career
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